MPCI Supervisor

Supervise and coordinate the work activities of the MPCI department.

Essential Job Duties and Responsibilities:

• Coordinates the work of department personnel by planning and directing work assignments, interpreting and communicating policies and procedures to department staff, recommending personnel actions (for example, promotions, disciplinary actions, etc.).
• Develops and organizes the workflow through the department. Monitors processing deadlines and work output of the department to ensure that processing deadlines are met.
• Trains new and existing staff about department procedures, programs and system changes. Monitors work performance of staff to ensure that company procedures are followed.
• Analyzes and resolves work problems and assists staff in solving work problems.
• Informs supervisor and management personnel of status and concerns of department.
• Monitors new software releases and upgrades to ensure proper use and utilization.
• Coordinates the updating and maintenance of procedure manuals and guidelines.
• Coordinates and supervises the underwriting and processing of complex and difficult policies.
• Coordinates the review of insurance applications and other policy forms and documents to evaluate, classify and rate insurance coverages.
• Communicates by phone and by mail with agents and field personnel about complex and difficult policies.
• Enters data into the computer and updates records.
• Monitors and checks outgoing reports and policy forms for accuracy.
• Assists with other duties as necessary.

Qualifications

High School or GED required with a baccalaureate degree preferred and at least five years of MPCI Underwriting experience. Previous supervisory experience required.

Knowledge, Skills, and Abilities:

• In-depth knowledge of MPCI program and specialty programs and the applicable underwriting rules and procedures. 
• Ability to positively direct the work of others, including the ability to make and communicate work assignments and resolve issues affecting staff members.
• Ability to train new employees about job tasks and to update current employees about process changes.
• Ability to comprehend agents’ questions and concerns over the telephone and to provide correct, courteous answers.
• Ability to organize and prioritize multiple tasks.
• Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.
• Ability to learn and apply detailed information about the company’s products, services, processes and systems. Ability to use the company’s terminology.
• Experience in the use of department equipment and general office practices.
• Ability to perform basic and complex mathematical calculations.
• Ability to remain calm and professional.
• Ability to work well with people in a team environment.
• Ability to work from oral and written communications.
• Ability to maintain confidentiality.
• Ability to assist in other work-related areas as required.

EEO Statement

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.  Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.