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Guest Service

Church's Chicken | Corporate
Harlingen, TX Full Time
POSTED ON 5/10/2024

To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner. 


Key Duties/Responsibilities:

  •  Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
  •  Takes and fills the customer’s order within company mandated service time.
  • Suggestive up sell of products as directed by management.
  • Collects money and delivers order to customer.
  •  Immediately attends to any customer service problem or complaint. Notifies manager as needed.
  •  Verifies opening reading and bank. Is accountable and responsible for all cash issued and received
  • at their register during their shift and all guest checks used. Counts down drawer at end of shift to
  • ensure accuracy.
  •  Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
  •  Ensures that all product holding times are strictly observed.
  •  Ensures products on the counter or in the display case are properly rotated and attractively displayed.
  •  Keeps display case interior and exterior clean at all times.
  •  Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate
  • supply of iced tea.
  •  Performs all other duties as assigned. 

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