Shift Leader

Churn homemade ice cream and coffee is looking for a professional and customer service-oriented shift leader to oversee daily operations at our store. As the shift leader, you will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, motivate staff by being a key leader, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

Requirements:

• Must be at least 17 yrs of age
• Have 1 to 2 years retail, restaurant or service retailed experience
• Open availability including night, weekends, and holidays.
• Reliable transportation

Responsibilities:

• Communicate the stores weekly and monthly sales information
• Schedule and manage employee work hours, vacation requests and store labor hours
• Conduct and oversee the training of all new employees as well as the re-training of existing employees when needed
• Motivate and work together with employees to meet and exceed sales goals
• Administer employee evaluations
• Inform employees of new updates and general developments in the company
• Confirm time cards, hours, and store payroll
• Ensure that Back Stock is adequate and manage inventory properly
• Promote a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures
• Monitor the activities of store employees to maximize efficiency, minimize errors and respond to customer’s needs in a timely fashion
• Other duties as assigned by the Director of Operations
• Recruiting, interviewing, hiring, disciplining and firing staff at the store
• Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
• Training new employees and providing ongoing education for employees
• Evaluating staff based on performance-based metrics
• Setting criteria for staff, such as sales performance and customer approval or complaints
• Giving staff financial goals and sales targets to meet on a scheduled basis
• Managing the store, both retail and company, inventory, including loss prevention through theft and breakage
• Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers

Job Type: Full-time

Additional Compensation:

• Bonuses
• Store Discounts
• Paid Training

Work Location:

• One location
• Multiple locations

Benefits:

• Paid time off
• Flexible schedule
• Relocation assistance

Pay Frequency:

• Bi weekly or Twice monthly

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Schedule:

• Monday to Friday
• Weekends
• Holidays
• Day shift
• Night shift
• Overtime
• On call

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Restaurant type:

• Coffee shop

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Work Location: In person

Salary : $12 - $15