Routing Specialist/Delivery Dispatcher

POSITION SUMMARY:

Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, co-workers and drivers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction and an efficient, profitable operation. This position also requires the planning, scheduling, and coordination of timely, safe, and efficient daily delivery of petroleum products through route building. Building and mapping daily delivery routes to assure a high level of customer satisfaction, and efficient and profitable operation.

ESSENTIAL FUNCTIONS:

• Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information.
• Courteously works to resolve customer problems. Proactively communicates back to customer:

• If a delivery cannot be made or completed
• To resolve after hours delivery requests

• Acts as the primary communication line with all drivers and customer service representatives. Monitors driver progress in completing routes and ensures that drivers stay on track/route
• Assigns same-day deliveries to the appropriate driver
• Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
• Builds efficient routes by mapping and sequencing deliveries. Reviews customer account information to ensure it is correct.
• Analyzes usage pattern changes for accounts and adjusts delivery forecasting based on seasonality.
• Reviews k-factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action.
• Monitors online orders, creates delivery orders as necessary and replies to customers to confirm.
• Handles non-emergency calls from the answering service and dispatches as necessary.
• Handles off hours emergency deliveries and dispatches On Call Drivers as necessary.

OTHER ATTRIBUTES REQUIRED:

• Strong communication and interpersonal skills
• Planning and scheduling skills
• Ability to work in a team environment
• Analytical skills
• Technology/computer skills
• Ability to meet deadlines
• Ability to remain focused on detailed work

EDUCATION:

A High School Diploma or equivalent is required

EXPERIENCE:

Two years of experience in a dispatch environment with computerized dispatch technology is preferred.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Milford, NH 03055: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 2 years (Preferred)

Work Location: One location