Consultant, Business Controls

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com Job Description The Business Controls Consultant will contribute to Retail & Digital Banking goals and you will provide support to the business in consulting on effective management of material, systemic and emerging operational, strategic and business risks. A key aspect of the role is to execute all key control testing activities for Community Banking while effectively managing the risk profile of the business and at the same time keeping the client experience top-of-mind. What you'll be doing Responsive and accessible to the business throughout the day; be proactive in response to information requests and promptly resolve any day-to-day service or business related issues; Build and maintain working relationships with stakeholders across the different functions our team supports (e.g., Client Service, Retail Banking, Client Service Center, Services etc.) including up to Senior Management levels; Provide input and support for testing and monitoring activities, respond in a timely manner to testing requests and questions, and work with various risk partners to log gaps and develop remediation plans Complete all project deliverables timely and with the highest quality; Provide input and materials and submissions as needed for Governance and Controls teams, Internal Audit, Independent Risk Management and EAML teams, and Regulators. Ensure adherence with applicable policies, procedures, standards and guidelines. Develop and implement business specific processes and procedures as applicable. Ensure policies and procedures remain up to date. Complaint management – track, research and reply to client complaints per complaint standards. Understand CIBC’s Control and Deficiency Management Policy, identify and escalate known issues, understand the difference between a deficiency and risk item, coordinate and implement action plan items and adjust processes and controls to help prevent future occurrences Identify emerging issues and trends to inform decision-making. Participate in implementation or change initiative projects related to digital and retail business requirements. Motivated, works independently, and comfortable managing non-routine situations. Cross Functional Relationships Partner with cross-functional groups (i.e., Operations, Technology, Finance, Human Resources, Compliance, Legal, and Internal Audit) to resolve issues, improve efficiencies, promote business objectives, and execute positive results; help identify and escalate issues/risks/dependencies and facilitate communication across team Knowledge and Skills Highly motivated, self-starter; able to work in a fast paced, results driven environment; Strong interpersonal, written, verbal and presentation skills; Demonstrated Client Service skills and experience Ability to articulate complex issues concisely and communicate effective and comfortably with senior people; excellent relationship building and stakeholder management skills; Ability to execute tasks under aggressive targets and effectively manage to changes in plan; Strong knowledge of Microsoft applications (i.e., Microsoft Office, including PowerPoint, Excel, Visio); Ability to manage multiple projects and deadlines simultaneously – strong time management skills Positive mindset and excitement to join a growing team How you'll succeed Relationship building - Collaborate with Operations Risk, Compliance, Business Heads and Legal to facilitate solutions. Build your internal network and collaborate with others to ensure clients are connected to the right people. Promote and demonstrate a strong CIBC risk culture – Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk. This includes following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls. Clear Communication – Communicate effectively with the broad team in order to achieve goals. Who you are You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision. You can demonstrate experience in full-service retail banking. Ideally, you have a strong understanding of internal control, risk management, regulatory compliance, operating procedures, and key process standards. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. What CIBC offers At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client and to do it well. As part of our team, you will: Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and home. Connect: Work in a place where the right technology and infrastructure foster innovation, collaboration, and creativity. Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training. Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits programs, retirement savings, and more. California residents — your privacy rights regarding your actual or prospective employment What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. Job Location IL-120 S LaSalle St Employment Type Regular Weekly Hours 40 Skills Operational Control, Problem Solving, Time Management At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.