Consultant, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com US Technology, Infrastructure & Innovation (US TI&I) enables the continuous transformation of our Bank by accelerating the shift to digital, strengthening operational resilience, simplifying what we do, improving CIBC's speed to market and protecting our Bank's assets. The teams work to maximize the investment in resources and technology while building an appropriate balance between high-touch client service and our fiduciary responsibility to protect CIBC, our clients, and our shareholders from undue risk. JOB PURPOSE This role is on CIBC’s Loan Operation team, a fast-paced back-office environment responsible for providing efficient operational support while maintaining compliance with internal controls and procedures within the functional area. This role will be accountable for providing professional and timely support to the Insurance Monitoring team by verifying and processing insurance documentation received from internal stakeholders (e.g. Banking Centers, LOB and Loan Closers) and ensuring the documentation is accurate and complete according to policies and procedures for further processing. This role exercises independent judgement in determining feasible solutions for clients, handling situations that require further analysis and investigation. This role will work closely with the vendor and Loan Services to resolve insurance processing errors and ensure the collateral tracking and data is correct. In addition, this role will assist with the review of collateral documentation to be released for partial and fully paid loans and ensure the established SLA times are achieved in accordance with the procedures and guidelines. Additional responsibilities will consist of various projects across the team inclusive of UCC continuations, metrics reporting and providing support and assistance to the Collateral Manager as needed. KEY ACCOUNTABILITIES Work collaboratively with various lines of businesses and support staff on all aspects of servicing the loans from post-closing to paid in full. Develop strong relationships with the line of businesses to build sustained confidence in order to improve the overall client experience. Escalate to Collateral Manager all issues that may impact the ongoing processes. Comfortable with phone conversations and phone etiquette. System knowledge - navigate many varied systems and is technically savvy. Examples of systems used in this role: ACBS, Metavante, Aspire, Loan Manager, Private Link, Microsoft etc. Product Knowledge - familiar with any CIBC products; bank accounts; credit cards; lending; investments; mortgages, etc. Multi-tasking and working in fast-paced, often-changing environment. Work in a team where processes and procedures are changing and updating. KNOWLEDGE AND SKILLS Bachelor’s degree or equivalent work experience Minimum 5-10 years’ experience Loan documentation knowledge Detail-oriented, analytical Critical thinking skills Driven by collaboration and teamwork Client-focused to go above and beyond to do the right thing Strong communication skills Multi-task, champion change Solid product knowledge Tech, systems savvy Accountable What CIBC offers At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents and empowers teams to do what’s right for the client and to do it well. As part of our team, you will: Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and home. Connect: Work in a place where the right technology and infrastructure foster innovation, collaboration, and creativity. Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training. Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits programs, retirement savings, and more. California residents — your privacy rights regarding your actual or prospective employment What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. Job Location IL-70 W Madison St, 8th Fl Employment Type Regular Weekly Hours 40 Skills Accountability, Activity Coordination, Communication, Multitasking, Office Administration, Organizational Efficiency, People Management, Taking Initiative At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.