Salesforce Area Product Owner

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

The Area Product Owner supports CIBC’s goal of being #1 in customer experience by developing and maintain a vision for the product(s) that delivers on iterations to drive Stakeholders’ product needs that maximize business value.

The Area Product Owner works closely with the CRM Product Owner to align product visions as well as roadmaps. You will work with internal Stakeholders to identify, design, and prioritize product capabilities and improvements. You will collaborate with other Area Product Owners, Data Domain Leads, Technical Leads and Developers, and third parties to bring the vision to life. This includes understanding the people, process, technology, and data required to execute.

This hybrid role is available anywhere in the U.S. Based on location you may be virtual.

Key Accountabilities

• Own and align the domain vision and roadmap with that of the overall product.
• Partner across disciplines to understand convergence with core platform and key initiatives to help drive planning and development.
• Manage existing domain backlog and actively lead domain research definition and development for new capabilities and features.
• Integrate usability studies, prototyping, and research into requirements to enhance user satisfaction and ensure a user-driven design.
• Work with your aligned business analyst to ensure their user story completeness – description, acceptance criteria, data requirements, personas, Epic and Initiative alignment.
• Create measurable and reportable KPIs to quantify capability and feature value propositions on your roadmap.
• Own & resolve risks, issues, and interdependencies while providing transparency into progress & challenges.
• Commitment to share your formal and experiential knowledge with a growing team and organization.
• Ability to take on increasing scope and level of responsibilities as this role evolves.
• Work with Stakeholders to develop a product vision that satisfies their requirements
• Curate user stories and feedback, prioritizing work on those with maximum value
• Collaborate with project managers and technical leads to determine product development cycles
• Manage release plans by monitoring project scope, schedule and budget
• Support the Scrum Master in facilitating Agile/ Scrum ceremonies and enforcing best practices
• Communicate business and stakeholder requirements to the development team and ensure their designs align with the product vision
• Ensure each iteration delivers expected result by working closely with the development team to define, design, accept and adapt features
• Serve as the internal/ external subject matter expert on the product and primary contact for product related questions
• Demonstrate the product, purpose, and realization to engage all parties in Sprint at stages of development
• Create a positive work environment and be an effective role model by championing CIBC’s mission, vision, and values
  
  

CROSS-FUNCTIONAL RELATIONSHIPS (Legal, Compliance, External, etc.):

• All areas of Technology from Analyst to Vice President as appropriate to the engagement
• Maintains regular contact with Agile delivery teams
  
  

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES (if Applicable)

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
  
  

AUTHORITIES/DECISION RIGHTS

• As a key contributor to the business unit, this job can recommend changes to business processes to enhance operational efficiency and effectiveness.
  
  

CONDUCT & CULTURE RISK

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

• Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls
• At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals
• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements
• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings
• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls
• Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders
• Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution
  
  

Knowledge And Skills

• Successful candidates must exhibit CIBC’s values of trust, teamwork, and accountability
• 4 years of experience as an Area Product Owner or related experience
• 4 years of experience developing and executing on product roadmaps required.
• 4 years business domain experience required.
• Experience in the financial services industry, ideally Commercial Banking.
• 1 year of experience with Azure DevOps and/or JIRA
• Expert Level of understanding of Agile/ Scrum processes, roles, and practices
• Experience in delivering feature/ functionality in Agile, Waterfall, and hybrid environments preferred.
• Strong communication skills, ability to facilitate technical conversations with technical and non-technical stakeholders, partners and users preferred.
• Self-motivated and able to work independently with minimal supervision
• Excellent written and verbal communication skills
• Excellent interpersonal skills and ability to encourage, motivate, and guide team and install collaboration amongst the Scrum Teams
• Strong relationship management skills to balance demands of various stakeholders, while also being approachable and assertive
• Strong business acumen and ability to pick up complex technical concepts easily
• Exceptional organizational, time management, and project management skills
• Ability to collaborate with cross-functional teams driving the best product and business outcomes.
• Knowledge of Build Automation and Deployment Automation tools and techniques recommended
• Project management experience considered an asset
  
  

California residents — your privacy rights regarding your actual or prospective employment

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

IL-120 S LaSalle St, 8th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Agile Methodology, Analytical Thinking, Communication, Creativity, Cross-Functional Teamwork, Data Analysis, Group Problem Solving, Leadership, Process Reviews, Product Management, Salesforce (Software), Salesforce CRM Analytics, Salesforce Marketing Cloud, Tableau (Software), Teamwork, User Experience (UX), Vendor Relationships