Liaison

ABOUT US:

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,100 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 55 offices in 25 countries. With thirty years of experience, we are the primary service provider to 75% of Fortune 500 companies. We offer a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients, and legalization services.

We are fast-paced and dynamic business with aggressive plans for growth. We seek talent that will embrace the company’s aspirations to drive growth and shape the future of our business. Employees who achieve success possess intellectual curiosity, work well in a fast-paced and dynamic environment, and hold themselves accountable for driving results and achieving targets.

POSITION SUMMARY:

Our Liaisons are responsible for providing best-in-class submission and retrieval of time-sensitive confidential documents and passports to the Consulates. Our Liaisons are the face of CIBT to the Consulates, acting as brand ambassadors by delivering service excellence.

DUTIES AND RESPONSIBILITIES:

• Acts as our point of contact and the face of CIBT to the Consulates, maintaining a professional and productive relationship; acts as CIBT brand ambassador:

• Review applications prior to submission, ensure applications are free of errors.
• Submits applications to Consulates and picks up finished passports; ensures the appropriate drop-off and pick up procedures and Consular etiquette are adhered to.
• Acts as point of contact between Consulate and leadership team:
• Keeps leadership apprised on any issues or concerns with Consulate;
• Proactively communicates Consulate closings or change in hours
• Updates leadership of any pricing changes/discrepancies and new requirements in a timely manner.
• Works closely with Visa and Passport Consultants colleagues, keeping them updated on issues around applications and files; ensures proactive communication and documents updates.
• Coordinates routes to ensure efficiency and priority deadlines; collaborates with team to ensure coordination of deadlines.

• Adheres to all Standards of Work and procedures; maintains daily log, itineraries, daily status updates, consular manifest, etc.
• Adhere to appropriate expense and cash handling policies; ensures the appropriate documentation, procedures, and reporting are maintained.
• Takes ownership and proactively adapts communication methods to align with Consulate and customer needs, instilling confidence and building a strong working relationship.
• Stays abreast of all product and system enhancements and regulatory changes.
• Understands travel document requirements.
• Promotes best practices and quality control follows policies and procedures and upholds standards of work to ensure compliance.
• Excels in a fast-paced, dynamic work environment. Perform multiple tasks and navigate systems simultaneously and solves problems as they arise.
• Represents our values and high level of professionalism through consistently adhering to CIBT’s Standards of Work, teamwork and striving to meet department and personal performance measures.
• Other duties as assigned.

COMPETENCIES:

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process.

• Teamwork: working with people.
• Communication: presenting and communicating information
• Problem-solving: analyzing, writing and reporting, suggesting resolutions, understanding client’s needs.
• Organizing and Executing: delivering results and meeting customer expectations, planning and organizing.
• Initiative: taking ownership of consulate relationships, seeking information, taking timely action.
• Adapting and Coping: adapting and responding to change, coping with pressures and setbacks.
• Expertise: learning our systems, products, and process, staying abreast of regulatory changes.

EDUCATION / TRAINING AND EXPERIENCE:

• High school diploma and 4 years professional office experience or equivalent combination.
• Highly desirable: experience in high-end retail, travel, hospitality, or embassy/consulate relations and foreign language(s).

KNOWLEDGE, SKILLS, ABILITIES:

• Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable: fluency in second language.
• Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; maintaining excellent attention to detail.
• Ability to problem solve; analyze information and apply expertise and provide solutions.
• Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with a desire to show ownership and commitment to role.
• Proficiency with computer software, aptitude for learning new programs, and commitment to data integrity.
• Spanish and Portuguese desirable

WORKING CONDITIONS

• In-Office environment for partial day and local travel based in Miami, FL
• Exposure to external elements (weather) during local travel
• Work location is in compliance with all COVID-19 safety protocols.
• No remote or relocation assistance is available for this position.

PHYSICAL DEMANDS:

• Visual acuity; ability to view computer screen for the full shift, approximately eight hours
• Sitting, walking, standing, Biking, driving, rideshare, metro, and willing to adapt to different modes of transport to consulates based on local availability
• Manual dexterity for operating a computer, keyboard and mouse
• Speaking with the ability to convey detailed information accurately and clearly
• Regular lifting and carrying of packages/parcels (no more than 25 pounds)

EQUAL EMPLOYMENT OPPORTUNITIES

As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@cibt.com.