Help Desk Analyst

Help Desk Analyst 

If you love technology, being highly innovative and working with an outstanding and highly diverse client base, then this is the place for you. We value effort, positivity, and collaboration. Every day we are developing new, pioneering solutions for our clients at a lightning pace. With a close knit, highly collaborative team environment you are always going to be in the middle of breaking new ground while delighting clients by making their lives easier.

What we’re all about?

We are a leading-edge technology and services company in the HCM space. Our mission is to improve the lives and careers of HR, payroll, and benefits teams using our market-defining employer compliance services. We work with a wide range of Fortune 1000 organizations and leaders in the HCM industry.

Tell me more about this job

CIC Plus is looking for a Help Desk Analyst that can work the ticket queue, support local and remote users, and maintain office technologies. This role is the only help desk person so we are looking for someone who is a great multi-tasker with high energy, who is a problem solver, is organized, and can think on their feet. If you are a self-starter looking for an opportunity to grow your career, then please read on.

Purpose of Role:

• Maintaining and improving on-premises technologies
• Working ServiceNow ticket Queue
• Assisting users with day-to-day questions and challenges
• Packing and shipping equipment to users
• Troubleshooting security related issues such as passwords and authentication
• Escalating issues to the appropriate team as necessary
• Purchasing laptops and other computer equipment and maintaining adequate inventory
• Setting up new users’ accounts, laptops, and other equipment.
• Excellent communication skills and the ability to work well in a team environment are essential to success in this position

Requirements

• 3 years previous experience in a similar role
• High energy
• All-rounder
• Multi-tasker
• Problem solver – someone that can think on their feet
• Focused on continuous improvement
• Excellent communication skills and the ability to work well in a team environment are essential to success in this position
• Self-starter able to routinely work solo (with excellent Team support available)

Skills

• Windows laptop/desktop administration in a corporate environment
• Troubleshooting Outlook, Teams, and other Microsoft Office and desktop applications
• Familiar with MFA, MDM, and MAM security
• Support Remote Users with tools like TeamViewer, resolving issues like server connectivity
• Active Directory, Azure, Office 365, Exchange Server, Teams, and SharePoint Administration experience
• Android and iOS mobile app and security setup support
• Experience with Windows 10 Enterprise
• Some pluses:
  • ServiceNow, 3CX, Duo Admin, Palo Alto Global Protect, SnagIt experience
  • RDP / RDS connection support
  • PowerShell, Command-line experience
  • Windows 11 Enterprise
  • Experience with high-volume, heavy-duty printers and postal sealers

Traits we are looking for

• High Integrity and strong morals
• Inquisitive
• Pro-active, self-starter who takes initiative.
• Ability to communicate effectively with all levels of the organization
• Ability to prioritize issues and work under the pressure of time constraints.
• Ability to respond quickly to changing business needs
• Excellent planning, organizational, and time management skills
• Team Player, but can frequently work totally solo
• Problem Solver and Innovator
• A track record of following through on commitments.

This will begin as an on-site (Skokie), full-time position. Later, it can transition to a split between on-site and home.  All employees must pass a rigorous background check. US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates. Salary DOE