Community Operations Coordinator - Berlin, DE

Got a knack for helping out and love meeting new, interesting people? Enjoy getting hands-on, whether it's building furniture or troubleshooting technical devices? Does throwing various community events and creatively tackling all sorts of client requests sound fun to you?

CIC is looking for a full-time, early career Community Operations Coordinator to join our team. This opportunity is ideal for those with a 'can-do' attitude, at least a year of professional experience, and who thrive in a dynamic, fast-paced environment.

ABOUT CIC & CIC BERLIN

CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 111.000 square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting. 

CIC is preparing to open our newest location in Berlin in April 2024. The location will become the third CIC Innovation Campus in Europe, serving as a strategic addition to our campuses in Warsaw and Rotterdam, and an integral part of our global expansion plan. 

The campus spans 13.000 square meters and features a combination of large, medium and small private offices and shared workspace, event space, and a range of shared amenities. CIC intends to build on the location’s deep commitment to innovation and bring our distinct approach to enabling startups, scale-ups, corporations and public entities to thrive.

Learn more about us here.

YOUR DAY-TO-DAY WORK

You will join a Community Operations Team to satisfy the day-to-day needs of our clients. Some work will be independent while at other times it will require collaboration with other members of the CIC staff. 

Potential responsibilities will include:

• Building and keeping good relationships with CIC clients, making sure they’re happy by quickly and specifically responding to their questions and needs.

• Handling a variety of client requests creatively and effectively, from office rearrangement to event hosting.

• Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.

• Facilitating new client onboarding, including system registration and office setup, as well as assisting existing ones with office moves and special event preparations in conference rooms.

• Supporting front desk operations with focus on excellent service and assisting other teams with special projects as needed.

• Organizing community events to encourage networking among clients.

ABOUT YOU

We value service-minded, reliable, and independent thinkers who may not know everything on day one but are bright, curious, and eager to learn. As our ideal candidate, you should confidently take ownership of tasks, be personable and enjoy helping others, and possess a self-motivated attitude towards learning our business in-depth. Your approach should be detail-oriented and organized, with strong time management skills. You're expected to be a team player who can maintain positive relationships and communicate professionally, treating everyone equally and contributing fresh ideas.

YOU HAVE

• Ideally at least 1-2 years of experience in a fast-paced environment, which could be from a company, internship, NGO, or any other organization.

• Experience in hospitality or a high-service level job would be a big plus.

• Availability to work from the office every day.

• Ability to legally work in Germany. CIC is unable to sponsor visas for this role at this time.

• Fluency in English.

• Communicative German is a plus.

OUR OFFER

• Employment contract. 

• Compensation aligned with professional experience.

• Commuting / Transportation Allowance.

• Gym card.

• Private pension plan.

• Allocated budget for training (customized to specific requirements of the role and organization's objectives).

Please submit your application in English and add a GDPR clause given below. Thank you!

"I​​ hereby give my consent for the processing of my personal data included in this resume for the purpose of the recruitment process, in line with GDPR requirements. I understand that my information will be used exclusively for recruitment and kept secure. I also acknowledge my right to access, correct, or delete my data by contacting the designated data protection officer, and that my data will be retained as necessary for the recruitment process."

CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. We are proud to be an equal opportunity employer.