Teller - Graham

GENERAL SUMMARY (What is done and why)

Ciera Bank has been serving Texas Communities since 1890 and we now have 8 locations. We are looking for a full time Teller at our Graham location. The Teller position is primarily responsible for assisting customers and providing exceptional customer service while processing their transactions and performing a variety of customer services.

We do offer a competitive hourly rate (based on experience) with a multitude of benefits and a generous PTO schedule. We’ll provide training and support to help you succeed in your role and provide you with opportunities to advance your career. At Ciera Bank, we consider our employees to be one of our most valuable resources.

COMPETITIVE BENEFITS:

• Medical/Dental/Vision Insurance
• Flexible Spending Account
• 401(k) or ROTH with Company Match
• Employer Paid Life/Disability/Dependent Life Insurance
• PTO Benefits w/Paid Holidays
• Incentive Award/Bonus Program
• Monthly Gym Allowance
• Tuition Reimbursement Program
• Continuing Education/Training & Development Opportunities
• Free Checking/Savings Accounts
• Annual Company Apparel Allowance

ESSENTIAL FUNCTIONS (Of the Teller)

• Accepts and processes checking and savings deposits including night deposits; inspects deposit tickets and deposited items for completeness and correctness; validates customer receipts. Place’s holds on accounts to identify uncollected funds.
• Cashes checks and savings withdrawals within prescribed limits; codes checks as a “first pay” transaction. Redeems savings bonds.
• Processes credit card cash advances. Sells and prepares cashier’s checks.
• Accepts and processes all types of loan payments, safe deposit box rent, and check orders.
• Prepares daily totals and corresponding tickets for batch transactions (e.g., ATM settlement, cash advances, etc.). Assembles and prepares, within established schedule, all transactions for delivery to Proof Department for timely processing.
• Monitors and maintains an adequate supply of currency and coin; balances cash drawer according to established schedule and performance standards. Balances cash advance and coin machine. Sells excess coin and currency to vault, or buys coin and currency to maintain minimum but adequate drawer supply.
• Responds to customer inquiries regarding basic account information (e.g., account balance, check clearance, loan payoff, etc.). Prints account history if time allows. Prepares and encodes counter checks and deposit slips.
• Participates in business development program through aggressive cross-sell efforts to established consumer, commercial and credit card customers and referrals of prospective customers.
• Responsible for checking cash items GL every Friday & the next to last day of each month for clearance. If not all cleared, report the status of when it will be cleared.
• Performs basic administrative duties (e.g., order supplies, adjust or setup machines, type, file, etc.).
• May open or close branch, main vault or night deposit vault for the day.
• May open, replenish or balance branch’s ATM or Cash Express machine according to established schedule. Logs and transmits intercepted ATM cards.
• Processes change orders.
• Completes CTR’s for IRS.

KNOWLEDGE, SKILLS & ABILITIES (Of the Teller)

• High School diploma or equivalent.
• 6 months cash handling experience in a retail environment. Prior Teller or customer service experience a plus.
• Bilingual in Spanish preferred.
• Great attitude and enthusiasm!
• Moderate math skills (addition, subtraction, multiplication, division).
• Comprehensive knowledge of using a computer, Microsoft Outlook, Word, Excel. Prior knowledge of Teller platform and applications a plus.
• Advanced written and verbal communication skills while maintaining professional, courteous, and friendly service to our customers.
• Interpersonal skills to effectively explain and suggest new products and services to our customers, and respond to customer inquiries.
• Ability to understand and follow all policies, procedures, and regulations.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.

PHYSICAL DEMANDS (Of the Teller)

Work involves standing and walking for extended periods of time and potential eyestrain from reading detailed printouts and computer screen. Deadlines, disgruntled customers and workloads during peak periods may cause increased stress levels. Work may include occasional pushing, pulling, or carrying objects weighing up to 20 pounds such as cash drawer, files, documents, coin, and computer printouts; occasionally includes moving objects weighing up to 50 pounds. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboard at a moderate skill level.

WORKING RELATIONSHIPS/CONTACTS (Of the Teller)

• Internal – Primarily within own Branch; occasional contact with associate at the Bank’s main location or other branches for product support and problem research or resolution.
• External – Extensive contact with customers to provide customer service, product information, and business development.
• Supervision of Other – N/A

ACCOUNTABILITY (Of the Teller)

This position is responsible for the management of assigned cash drawer, growth of new account customer portfolio, accuracy of transactions received and processed, and for providing quality customer service.

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