Technical Support Analyst

**candidates local to the Colonial Heights, VA required for ONSITE work

*ALL interviews conducted ONSITE, NO exceptions

*100% ONSITE, NO exceptions

Job Description:

• Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams.
• Skilled in wireless devices.
• Ability to communicate effectively verbally and in writing with individuals.
• Customer Service skills that include a “customer first” attitude.
• Position is responsible for agency-specific end user support throughout the Richmond District.
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot hardware and software issues.

Required/Desired Skills:

• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Required 6 Months
• Skill in troubleshooting tools and managing and administering desktops and wireless devices Required 6 Months
• Strong Customer Service skills that include a “customer first” attitude. Required 6 Months
• Ability to communicate effectively verbally and in writing with individuals and groups. Required 6 Months
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner Required 6 Months
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
• Experience with creating training documentation. Highly desired 6 Months
• Ability to lift equipment up to 25 pounds Required 6 Months

Please submit your resume in word format.

Job Type: Contract

Pay: $20.00 - $25.00 per hour

Schedule:

• 8 hour shift

Experience:

• “customer first” attitude.(6months): 1 year (Required)
• Ability to lift equipment up to 25 pounds(6months): 1 year (Required)
• Windows,Outlook,SharePoint,MS Suite & MS Teams(6months): 1 year (Required)
• troubleshoot,manage,administer(6months): 1 year (Required)

Work Location: In person