Casino Floor Attendant

ESSENTIAL DUTIES & RESPONSIBILITIES: Duties include, but are not limited to:

Ensures that all Guest Services operations on assigned shift are conducted in an efficient, effective, and profitable manner.

 Promotes positive Guest relations by creating and promoting a friendly atmosphere.

 Demonstrates outstanding Customer Service at all times by serving as a role model to all enterprise employees.

 Observes and recognizes irregularities, violations, or other discrepancies in Guest play and reports findings to the Casino Shift Supervisor.

 Reports all Guest complaints and/or disputes to Casino Shift Supervisor for resolution.

 Verifies payouts and jackpots as required.

Job Description :

    Services minor Electronic Gaming Machines machine and printer malfunctions.

  Ensures that all Electronic Gaming Machines are functioning properly and immediately reports all malfunctions to the Casino Shift Supervisor.

 Adheres to all regulatory, departmental, and casino policies and procedures, and TICS (Tribal Internal Control Standards).

 Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

 Creates an atmosphere of fun for all casino guests.

 Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

 Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.

 Retains employees through involvement in employee training and development.

 Explains why we do things, in advance of doing them.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION AND/OR EXPERIENCE:

Customer service experience preferred. High School diploma (or GED) and 1 year general work experience or an equivalent combination of education and experience required.

SPECIAL QUALIFICATIONS:
Must possess excellent communication skills and effective public speaking skills.

LANGUAGE SKILLS: Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, procedure manuals, and other related documents. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints.

MATHEMATICAL SKILLS:
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: Ability to apply common sense understanding to carry out simple one or two step instructions. Ability to deal with standardized situations with occasional variables.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl.
The employee must be able to regularly lift and/or move up to 25 pounds.

The employee is regularly required to stand for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.



WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is moderate to loud.

A casino environment is typically smoky.

CONDITIONS OF EMPLOYMENT:
The Iowa Tribe of Oklahoma operates a drug-free workplace. The selected applicant must submit to and pass applicable drug test. Additionally, selected individual must be bondable and able to pass background check in order to obtain gaming license