What are the responsibilities and job description for the Service Manager position at CIMCO?
Company Profile
CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.
We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.
Position Summary
The Service Manager, reporting directly to the National Service Manager and will be responsible for the management of the Mid-Atlantic Service team. Their responsibility is to maintain and improve the financial and operational performance of service projects and contracts. Additionally, this role implements and enforces business and operational procedures to provide quality, cost-effective responsive customer service.
Role Responsibilities
- Manage and oversee all aspects of the service department in the region.
- Manage the region’s fleet of service vehicles and assignments.
- Review and approve weekly payroll timesheet for all direct reports.
- Review and approve expenditures for all direct reports.
- Direct the daily duties of the service coordinator.
- Support service technicians and supervisors as a strong people leader when needed.
- Manage all product support execution in the region. This includes but is not limited to scheduling of technicians and assigning JR Technician / Mechanics as appropriate for training opportunities.
- Direct start-up/commissioning assistance for any projects within the region.
- Direct and oversee warranty resolution for all projects within the region.
- Provide annual performance reviews for each direct report.
- Assist in the development of the annual service budget.
- Recruit/hire/onboard new service field workers.
- Manage CIMCO Technician training program.
- Manage all warranty issues from start to close.
- Hold weekly warranty meetings for your region.
- Communicate as required with Account Managers regarding fixed price work performed on matters including changes in scope, schedule, and costs.
- Communicate with Sales Manager as required regarding execution of all service/small project work on matters including changes in scope, schedule and costs.
Required Professional Knowledge, Skills & Qualifications
- College education in business administration or a similar field, or equivalent practical experience
- 3-5 years’ experience in a management role within a service industry such as refrigeration, HVAC, mechanical controls, etc.
- Strong business acumen with a key focus on health and safety, performance management, and improving business profitability
- Adept at implementing organizational change management initiatives
- Proven track record of demonstrating leadership by example
- Able to influence change and lead by collaboration
- Experience with industrial refrigeration, including ammonia-based systems, a strong asset
Closing Statement
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Employment Equity
CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should require any accommodation, please let us know, and we will work with you to meet your needs.