Field Operations Clerk

Join the young, ambitious, pioneering leadership team at Cincinnati Animal CARE in this rapidly-growing, nationally-recognized animal services organization serving one of the Midwest’s most vibrant cities in Ohio’s 3rd largest county of 825,000 residents.

Cincinnati Animal CARE Humane Society

Cincinnati Animal Care (CAC) is a progressive, no-kill organization. CAC assumed operations of the Hamilton County Animal Shelter and Dog Warden operations on August 1st, 2020. We have maintained a combined dog and cat 95% Live Release Rate ever since. Our mission is to meet the immediate needs of animals in our community through individualized care, lifesaving solutions, and temporary shelter en route to a safe, compatible home. Nearly 8,000 animals arrive at our shelter every year and we have nearly 500 animals in care at any given time. The animals are housed in two facilities in the Northside neighborhood of Cincinnati. We believe that lifesaving is a community ethic and are committed to an exceptional level of animal services, implementing a collaborative, holistic approach to animal sheltering and Dog Warden operations.

We value our talented team of nearly 90 compassionate, open-minded and resilient staff and hundreds of volunteers and fosters who help us strive toward our vision of a community where all animals are valued, protected and have a safe place to call home.

Organizational Highlights

Cincinnati Animal CARE offers a robust array of programming that supports animals and people in our community. In 2022, our Dog Wardens responded to over 10,000 calls from the public and won multiple cruelty case convictions. Our medical team hospitalized over 1,000 animals in need of emergency or critical medical treatment. 450 families were assisted through our community support program offering boarding, veterinary assistance, training assistance, or spay/neuter. Nearly 1,000 stray animals were reunited with their families, 5,700 animals were placed into foster care, and more than 5,000 animals were adopted into new ones. We are able to achieve unprecedented results and deliver a robust offering of new services to our community despite working out of an outdated, 60-year-old facility. Hamilton County has been a great partner and the county has committed to building a new facility that we expect to be built and operational in the next few years.

Position Summary

This administrative position is an exciting opportunity for a results-driven, customer focused-minded team player. We are looking for a seasoned administrative professional to become part of a vibrant team. The successful candidate is strong in their customer service, organizational and administrative skills. This person must have the ability to maintain a positive, supportive attitude while helping customers (both two and four legged) and ensuring that the policies and procedures in the department are followed. The ideal candidate is unsatisfied with the status quo and actively seeks and accepts feedback and opportunities for improvement.

Under the direction of the Chief Dog Warden, the Field Operations Clerk will support the Dog Warden team. This position will work under general supervision and must be able to exercise some independence of judgment and action within the departmental defined policies and procedures. We have high expectations and are committed to hiring a performance-minded individual who has a track record of growing and developing strong programs, and producing remarkable results.

Primary Responsibilities

The Field Operations Clerk will be responsible for assisting with the Dog Warden team by helping to prepare required daily, weekly, monthly, quarterly or annual reports, organizing and maintaining case files, tracking court cases, fulfilling record requests, managing the fleet maintenance and repair schedules, communicating officer schedules, tracking inventory, and providing input in the setting of short-term and long-term departmental goals with the Chief Dog Warden.

Key responsibilities include:

• Prepares, types forms, correspondence, and enters data into a computer system.
• Responds to calls as directed by the Chief Warden, example: prepares and sends a letter to owner/address where a complaint has been made that an owner is regularly allowing their dog(s) to run at large.
• Files and maintains various documents in alphabetical, numerical or subject matter files;
• Operates a computer, phones, copier, etc.
• Answers phone calls, responds to emails to gather and provide information as appropriate.
• Works with various staff/volunteers to fulfill the needs for bite reports, record requests, etc.
• Contacts the County’s judicial districts relative to court appearances and times to ensure staff have the correct information
• Tracks cases which have been ordered to pay restitution
• Performs other clerical tasks as assigned.

Required Skills and Mastery

• Familiar with county and state ordinances, specifically the Ohio Revised Code 955 and 956
• Anticipates and identifies problems, and proactively seeks solutions in the absence of perfect data; practices excellent and creative
• Practices dynamic, holistic and that consistently delivers exceptional results while maintaining alignment on timelines and targets
• up, down, across and outside the organization
• Effective who works cooperatively with other team members to find new and better approaches
• Experience successfully working for either a start-up or high-growth organization is a real plus

Professional Attributes

• Unwavering , , and professional
• for animal care and welfare
• Ability to
• Operates with a sense of driven by the recognition that we are in a lifesaving business
• mindset- inspired and unafraid to bring something new to this space
• - ability to drive results to plan with full accountability
• - demonstrates learning agility, proactively shifting efforts as trends and business variables change
• - self-reflective, humble and open; seeks, welcomes and incorporates, professional feedback with an authentic commitment to improve and grow
• - has a history of seeking out best practices and successfully assimilating them into their organization
• Embodies unwavering commitment to CAC’s and positive workplace culture

Qualifications/Educational Background:

• 3 years of clerical/administrative experience
• 5 years of customer service experience
• 1 years of project management or similar experience

Schedule and Availability:

• This is a 40 hour, non-exempt position
• Must have availability after-hours and on off-days for emergencies and department need

Salary and Benefits:

• $15 per hour
• Benefits: Medical, Dental, Vision, 403b, PTO, EAP, Professional Development

This job description is not a contract between Cincinnati Animal CARE and the employee. Cincinnati Animal CARE is an at will employer. The job description duties may be changed at the discretion of Cincinnati Animal CARE and/or Cincinnati Animal CARE may request the employee to perform duties that are not listed on the job description.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person