SCOPE: The Manager of Asset Management Services has the responsibility of ensuring compliance of the rules and regulatory requirements associated with the agency’s, Low Income Public Housing, Leasing Eligibility, Relocation, Residents Services and Work Order Center. This position reports directly to the Director of Asset Management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.
• Manage the activities of the Eligibility Work Order Center, Relocation, and Resident Services staff (direct/indirect) and is responsible for the overall integrity and quality of the work product; provide guidance with questions regarding various duties within department.
• Provide leadership to the Eligibility, Work Order Center, Relocation and Resident Services staff on following proper procedures and application of appropriate regulations and/or policies.
• Ensure staff compliance with all relevant HUD, State, Federal, and the CMHA rules, including compliance with deadlines and performance schedules.
• Maintain a working knowledge of current regulatory requirements for all Low-Income Public Housing programs;
• Ensure initials, eligibility, and waitlists are being processed in an accurately and timely manner for Low Income Public Housing;
• Ensure staff is being trained on any changes in regulatory requirements;
• Responsible for the discipline, approving of leave, etc., mentoring and coaching of Compliance and Eligibility staff in effort to achieve established goals and enhance individual and group performance; completion of annual performance reviews;
• Manage waitlist for Low Income Public Housing;
• Pull from various waitlists depending on property/site needs;
• Ensure applicants are processed for eligibility in a timely manner (1st, 2nd appointments, withdraw from waitlists);
• Ensure waitlist compliance;
• Manage front desk for Leasing:
• Maintain confidentiality at all times; and
• Perform additional duties as assigned.