Customer experience

ESSENTIAL DUTIES :

The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements :

• Respond to customer communication via phone, email, and digital channels in a professional manner
• Utilize multiple applications / systems to assist customers efficiently and in a timely manner
• Utilizing learnings and experiences about the customer lifecycle to proactively identify gaps within our internal value proposition, procedures, and communications
• Grow brand awareness through a referral-based program
• Act as liaison for customers between Circle K and our Processing Bank
• Identify customer potentials for transfer to sales or retainment support
• Identify new business practices, that could be introduced or suggest modifications to existing practices that could help grow sales volumes, minimize risk of churn and retain customers
• Collaborate with internal partners across the company to ensure sharing of best practices to help drive continuous improvement
• Escalating issues and concerns to relevant departments
• Achieve monthly and yearly KPI targets through interaction adherence to company guidelines in an efficient manner combined with positive feedback

JOB REQUIREMENTS :

• High school diploma
• 1-2 years of related sales or customer management experience via phone, email, and digital channels
• Good interpersonal and communication skills and teamwork awareness
• Ability to
• Quickly learn and execute tasks in compliance with internal procedures
• Time management in a fast-paced environment with superior work prioritization skills
• Receive feedback in a professional manner to drive self-improvement
• Identify customer needs and make tailored solutions
• Navigate and handle different level complexity tasks
• Cross functional work with Fleet customers, internal and external sales representatives, credit, partners, and Leadership
• Maintain a positive team attitude and professional demeanor
• Successfully pass a background investigation
• PREFERRED QUALIFICATIONS :
• Coaching experience or ambition is preferred
• Experience with Salesforce CRM
• Must be computer literate in Microsoft Suite and Office 365
• Must be able to perform the essential duties and responsibilities as described above
• Must be able to follow state, federal and company guidelines

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete physical activity inventory of the position includes :

• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor
• Hear and speak via telephone.
• Reach forward and / or overhead
• Occasionally lift up to 20 pounds

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes :

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.

JOB DESCRIPTION ACKNOWLEDGMENT

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position.

The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description.

As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice.

This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility :

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Last updated : 2024-05-17