What are the responsibilities and job description for the Clinical Operations Associate position at CircleLink Health?
Our Mission:
CircleLink Health® is a company of passionate clinicians, technologists and business people tackling the $600B problem of preventable chronic condition complications. Our mission is to accelerate the shift to preventative care (from status quo reactive care) through our world-class preventative care platform.
Your Impact On Our Mission:
As a Clinical Operations Associate you will support our network of clinicians and phone enrollers as they provide preventive health coaching to patients nationwide. Our remote staff utilizes in-house software and other technology tools to provide an industry-best experience for patients and the practices we partner with.
Your day to day will be…
- Addressing questions and concerns from our community of remote nurses and care team members nationwide
- Updating our knowledge-base software to provide continual self-service support
- Working cross-functionally to help provide input on software changes and improvement
- Track trends and data to make informed improvements to our support function
- Helping with other business tasks as needed from CircleLink
Required Skills and Abilities:
- Passion for improving healthcare
- Adaptable and able to work in a dynamic work environment
- Empathy for both patients and clinicians
- Initiative to act independently and create scalable processes where none exist
- Values action over words and proposing solutions over voicing concerns
- Professional but compassionate communication style while calling, messaging, and emailing with our clinical and non-clinical team
- Fluent/Native English is a must
Education and Experience:
- 2-3 years' experience, preferably in healthcare (non-healthcare experience also considered)
- Experience in a hyper growth and/or start-up environment
Benefits:
- Unlimited PTO
- 401(k) and shares in the company
- 95% health insurance coverage (Medical, Vision, and Dental)
- Meaningful work improving the lives and health of vulnerable patients nationwide.
- Remote work environment that allows you to work from anywhere.
- International and diverse work atmosphere.
- Awesome co-workers!
Salary Range:
$45,000-$50,000 per year, based on experience.
**About CircleLink Health:**
CircleLink’s technology platform plus nurse network provides chronic condition telephone coaching on behalf of doctors. We also drive up to $10B of new reimbursements to practices and have been growing nearly 20% monthly. From the start, we’ve believed patients benefit most from personalized and provider-led follow-up between visits. Our award-winning chronic and behavioral condition coaching platform, manned by our amazing registered nurse network drives improved health and significant new provider profits.
Investors include Fresco Capital, the Founder/CEO of Clover Health founding board member of Flatiron Health, and Blue Cross Blue Shield. We work remotely and out of New York City. Our customers are nationwide and we offer a fun team plus the chance to significantly contribute to products already used by patients and doctors at top institutions (e.g., Johns Hopkins, Yale-New Haven Hospital, Emory and Tulane Medical Center).
