1419415 Customer Delivery Consulting Engineer

*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI Clearance ***

What You'll Do

CX Americas, US Public Sector Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to public sector IT leaders who are accelerating their mission by transforming their IT. Serving the U.S. Federal government, state and local governments, education, and publicly funded healthcare, we provide senior technical expertise, deep knowledge of the public sector domain, and a strong commitment to the missions of this unique group of customers.

This position plays a leadership role in critical delivery engagements, ensuring operational excellence in service delivery execution and to assure customer objectives and business, transformational, and operational outcomes are achieved. Influencing internal and external stakeholders through innovating and compelling points of view and thought leadership on technology drivers for their business and has a high degree of credibility with both their business and IT executives.

As a leader and trusted advisor, you will assess the customer requirements, develop and manage the service delivery methods of the engineering team and execute improvements through the eyes of the customer and internal Cisco stakeholders.

Who You'll Work With

SLED team within the Public Sector Advanced Service. This opportunity involves helping to craft the customer's vision for their network and maintain a secure, state of the art environment that is second to none in terms of network up time and reliability. The qualified engineer in this account will be able to have an impact with our SLED customers and help them transform to meet their mission.

As part of this team, you will work directly with our SLED customers and gain hands-on experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact to our customers' mission critical public service goals. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions to achieve business values for our customers.

Who You Are

Minimum Qualifications:

• Typically requires BS in Computer Science or equivalent plus 5 - 8 years relevant experience in Enterprise Networking.
• A deep understanding of key technologies and protocols in Enterprise Networking, and data center environment.
• In-depth knowledge of designing and optimizing complex network solutions.
• Is a technical expert in more than one area. Applies expected product behavior across industry standards. Reads technical documentation, functional specs, RFCs. Knows how the technology is expected to work in the industry.
• Expertise with Cisco software features and functionality.
• Strong operational and consultancy experience.
• Excellent written and verbal communication, interpersonal and presentation skill.
• Ability to function in ambiguous circumstances.
• Demonstrate expertise on relevant technology and delivery methods.
• Professional R/S level (i.e., CCNP) or equivalent relevant certification like CCIE R/S and/or DevNet Professional is/are desired.

Role & Responsibilities:

• Connects with Cisco internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
• Be the trusted advisor on assigned customers/accounts by being onsite as needed.
• Able to make decisions impact the achievement of customer, operational, program or service objectives.
• Contribute effectively to the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues, and drives resolution of the issues with Engineering and other organizations.
• Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
• Acts as a focal point for problem resolution/escalation for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
• Independently applies knowledge and experience in creating solutions for customer outcomes.
• Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
• Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed by management and through consultation from a relatively long-time perspective for results.
• Works independently, with guidance in complex situations. Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personnel.
• Owner of growth mindset and keeper of our culture.

Enterprise Networking, in depth knowledge in:

• Experienced in providing complex design recommendations integrating new features and new applications to Senior Leadership Teams. Advocate for the customer's best interest and promote Cisco.
• Have Route/Switch advanced knowledge and experience with the following areas: Cisco Routing & Switching Platforms, Datacenter Switching Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast, Route Redistribution.
• Great knowledge/experience with features, examples include: MPLS (L2/L3 VPN/VRF-Lite) and MPLS-TE, BGP, ISIS, OSPF, EIGRP, inter-as, QoS, Ipv6, IP SLAs, RPVST , MST, PIM, DMVPN, GETVPN, NetFlow, PfR.
• Have knowledge and experiences in SDWAN, DNAC/SDA as well.
• Have programming skill like Ansible, Python, AI/ML (Artificial Intelligence/Machine Learning) and etc... is a plus.
• The candidate should have experience within enterprise networking environments both in troubleshooting complex scenarios and collaborating with the client and other team members to reach outcomes the meet the client's needs.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!