Americas Employee Relations Leader

At Cisco, our Global Employee Relations team helps ensure that our Cisco Conscious Culture creates an environment where employees feel safe and can thrive. As part of the next generation of ER, we are looking for a key member of our team to be an Americas Employee Relations Leader.

• Lead in alignment with our Cisco Conscious Culture principles to create an environment where employees feel safe and can thrive.
• Inspire a team by leading with confidentiality, trust, guidance, and a customer service mindset.
• Be passionate about growing and leading within the Employee Relations field.
• Empower team of consultants to drive an accelerated and comprehensive employee experience through empathy, coaching, and results.

• Work in partnership with global, cross-functional teams (legal, DEI, etc.) to deliver results and improve existing processes.
• Lead team of consultants by engaging in organizational rituals focused on creating an environment of trust, teamwork, and results.
• Be a pillar of Cisco leadership expectations by Embodying the Brand, Making the Future, Seeking to Improve, and Driving a Team for Results.
• Be a strong communicator with the ability to partner with and influence all levels within the organization.
• Ensure operational rigor through weekly review of case status, identification of potential roadblocks, and provide leadership coaching to ensure case participants have timely responses.
• Respond to high touch cases and escalations with the ability to communicate outcomes to leadership as needed.
• Contribute key data insights and analytics in support of an ER/Crisis Quarterly Business Review.
• Run both local and global projects, programs, and change initiatives.
• Approach challenges with customer experience mindset.
• Bring a balanced strategic and tactical approach. Be able to adjust between working on high-level, long-term strategies and the run-the-business, day-to-day priorities.

You will be part of an industry leading Global Employee Relations Leadership team, grounded in Cisco's Principles, in support of our Cisco Conscious Culture to create a positive and fulfilling work experience for all employees.

When it comes to your strengths, you count leadership, judgment, and stakeholder management among them. Working with people across multiple geographies and functions will be nothing new to you.

• A highly creative problem solver with a proven track record of leading teams that exemplify customer service through the lens of empathy, care, and accountability.
• Comfortable working in a sophisticated, global organization that requires influence for success across various functions and levels of leadership.
• Able to handle intense situations with professionalism.
• Confident building and influencing cross-functional teams.
• Confidential, creative, and passionate, with the ability to operate with pace.

You are an extraordinary teammate, fast learner, initiative-taking, always willing to learn and tackle new challenges. You possess strong written, verbal, and presentation skills. You are detail oriented with strong critical thinking skills with the ability to tell a compelling story from data and situations.

• Self-directed, detail-oriented, and highly accountable
• 5 years of work experience in Employee Relations
• Focus on confidentiality.
• The ability to prioritize and manage competing requirements from various teams and individuals, keeping all apprised of status in sufficient time to adjust plans if needed.
• Experience with Sales Force not required, but desired.
• Requires a bachelor's degree or equivalent work experience.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!