Business Systems Analysis Manager HYBRID Raleigh, NC - 1414585

Cisco IT is a transformation engine enabling people to do the best work of their lives. Our vision is to be admired as the world's best IT organization! We lead with user experience, embrace agile ways of working, drive engineering effectiveness, and deliver with Cloud first, shift left, AI (Artificial Intelligence) powered technology!

Commerce Quote to Order team enables Cisco's go-to-market strategy with a best-in-class commercial platform focused on hardware, software subscription, and services by using the power of data., with continuous innovation and excellence. At Cisco Commerce, business analysts create the next-generation CPQ (Configure Price and Quote) Software solutions that handles 50 billion dollars of Cisco revenue. Our solutions handle massive data with multiple flows.

As a Business Systems Analysis Manager, develop scalable futuristic solutions and system architecture to address new business models and business challenges and help drive digital transformation. Collaborate on multi-functional projects to identify areas for improvement. Analyze internal processes, data, and problems and identify benefits from enabling new capabilities by using unique & emerging digital and cloud technologies.

• Develop solutions to address sophisticated problems.
• Implement new features in a highly collaborative environment with product managers, UI/UX specialists, and software engineers.
• Work closely with Scrum Master, Product Owner, and global delivery teams to drive and be a key contributor to Project releases and sprint payloads.
• Collaborate multi-functionally with other IT teams to implement a coordinated digital experience.
• Identify Offer configuration area gaps and challenges; translate these into a transformation strategy and roadmap and orchestrate end-to-end solutions.
• A strategic partner to the business and other commerce cross tracks, with a deep understanding of their processes and act as a strategic consultant on their business system's needs.
• Work with all business partners to understand the requirements and provide robust solution architecture for Commerce Configure, Price, Quote and Ordering processes.
• Identify the business impacts, perform process analysis, detail the solution design user stories, and conduct functional testing. Run effective communication between partners and multi-functional teams. Work with engineering teams in building, testing, and implementing the capabilities.
• Conduct solution reviews, user demos, and walkthroughs with the business partners and engineering teams.

Be part of a highly empowered collaborative "FUTURE IT" team who is passionate about the use of technology to deliver outstanding business outcomes.

A problem-solver at heart, going all in on challenges to deliver ground-breaking solutions for your collaborators and teammates. A go-to person for solving business problems and managing daily operations with the most efficient and innovative solutions. Be able to think creatively to find the optimal solution to problems and always be ready to learn modern technology, tools, and processes. Have a winning record of improving the systems and techniques with out-of-the-box thinking to deliver unprecedented operational efficiencies and productivity savings. Thrive in a fast-paced agile development environment and are passionate about customer success.

• Bachelor's degree in Computer Science or a related field with a minimum of 10 years of IT experience is required, or Master's degree in a related field with a minimum of 8 years of professional IT experience.
• Familiar with Requirements tracking, backlog grooming, and requirements prioritization processes across multiple IT/Business partners.
• Process and systems background with knowledge and experience in agile project methodologies
• Have strong exposure to SaaS and HaaS business models
• Outstanding analytical thinking and problem-solving skills, strong presentation and communication skills
• Basic data analysis skills, MongoDB/ Oracle knowledge is a plus, self-starter who can work both independently and multi-functionally

• Basic understanding of rule engines
• Familiarity with Salesforce CPQ
• Business analysis certifications

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.