Who We Are
The Commerce Quote to Order team plays a pivotal role in driving Cisco's go-to-market strategy with a best-in-class commercial platform. Focused on hardware, software subscriptions, and services, we harness the power of data to develop next-generation CPQ (Configure, Price, and Quote) software solutions, managing a staggering $50 billion of Cisco revenue. Our work involves handling massive data flows, requiring our team to be versatile, fun-loving, and enthusiastic about tackling the latest challenges as we drive technology forward.
Our team is dedicated to continuous innovation and excellence and the organization comprises motivated individuals who, with a spirit of camaraderie, lead IT architecture, platforms, and engineering services for Cisco's core commerce transactions. Together, we constantly iterate, solve problems, and work multi-functionally to empower our customers and partners.
What You'll Do
As a Business Systems Analysis Manager in Commerce Engineering organization, your main focus will be on developing scalable and forward-looking architecture to address evolving business models and challenges, contributing to the company's digital transformation. Analyze internal processes, data, and challenges, using emerging digital and cloud technologies to find opportunities for new capabilities.
You will:
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E-commerce Excellence: Ensure seamless end-to-end functionality in e-commerce, spanning customer discovery to renewal, catering to diverse markets.
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Strategic MVP Identification: Identify and defend the Minimum Viable Product, striking the right balance for business growth and platform stability.
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Agile Backlog Management: Define and manage the team backlog, prioritizing projects, enhancements, technical debt, and bug fixes aligned with business objectives.
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Technical Leadership: Participate actively in architectural decisions, contribute to technical discussions, and address issues, ensuring robust solutions.
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Innovative Architecture: Provide creative architectural solutions aligning with customer needs and current business processes.
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Strategic Partnership: Act as a strategic consultant, deeply understanding business processes and guiding system needs.
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Continuous Improvement: Apply business knowledge to identify areas for improvement, crafting procedures to improve existing systems and processes.
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Lifecycle Engagement: Active engagement in the end-to-end software development lifecycle, ensuring solutions align with business needs.
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Solution Reviews and Training: Conduct thorough solution reviews, user demos, and training sessions for business partners and teams.
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Ongoing Support: Deliver training and provide ongoing support to business users for the successful adoption of implemented solutions.
Who You'll Work With
Close collaboration with business partners, internal and external collaborators, Cisco's outsourced partners, and multifunctional teams, encouraging an environment of innovation and collective success.
Who You Are
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A minimum of 8 years demonstrated experience in technical roles such as analyst, product management, program management, and engineering, or roles with equivalent responsibilities
- Subscription Commerce Expertise: Over 3 years of combined experience in subscription commerce, including comprehensive end-to-end feature documentation and delivery.
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Possess a Bachelor's Degree, preferably with a specialization in Engineering, or an equivalent educational background.
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Agile Methodology Proficiency: Proficient in Agile Scrum methodology framework, capable of drafting self-standing documentation, user stories, and requirements, both functional and use cases.
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Requirements Management: Familiarity with requirements tracking, backlog refinement, and requirements prioritization processes across multiple IT/Business partners.
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Process and Systems Background: Possess a proven background with knowledge and experience in agile project methodologies.
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Analytical and Problem-Solving Skills
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Hands on experience with Zuora, SAP BRIM, functional knowledge of Salesforce (Salesforce Revenue Cloud preferred)
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Experience with data migration from old to new platforms
Why Cisco
#WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box! But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take.
So, have colorful hair, don't care. Tattoos, show off your ink. Like polka dots, that's cool. Pop culture enthusiast? Many of us are!
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.