Engineering Communications Manager

Who We Are

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

Role Overview

As the Engineering Communications Manager, you are the central figure for seamless communication within our Engineering team, bridging gaps between departments and amplifying our presence on social media. Your mission is to craft and implement innovative communication strategies that support our engineering projects and foster a collaborative, transparent workplace. This role demands a strategic thinker passionate about storytelling, skilled in navigating the complexities of projects, and adept at fostering cross-functional collaboration.

Key Responsibilities

• Strategic Communication Planning: Assess communication needs and devise comprehensive strategies to meet them, enhancing transparency and collaboration within and beyond the engineering team.
• Cross-Functional Liaison: Serve as the vital link between engineering and other departments, facilitating open channels of communication and collaborative efforts.
• Brand and Social Media Strategy: Lead projects and strategies that elevate our engineering brand, leveraging social media to enhance visibility and engagement.
• Continuous Improvement: Monitor, analyze, and refine communication strategies based on feedback and performance metrics to ensure their effectiveness and impact.
• Industry Awareness: Stay abreast of trends and best practices in communication to continually bring fresh perspectives and innovations to your role.
• Event and Initiative Coordination: Be responsible for the content for organizational events and communications, such as town halls, Hackathons and all hands meetings; assist in the design and execution of ongoing communications vehicles, such as newsletters, presentations
• Exec Comms: Assist with executive communications support, specifically preparation for customer meetings.
• Internal SharePoint intranet management: Oversee the internal SharePoint intranet, ensuring content is valuable and up to date.

Who You Are

• Proactive & Visionary: You’re always two steps ahead, anticipating needs and crafting solutions that pave the way for success. You love to experiment, solicit feedback and learn from each iteration. You’re aware of the latest trends and are always thinking about ways to innovate our work.
• Collaborative Spirit: With a talent for building trust and fostering partnerships, you thrive on mutual success and are committed to collective growth.
• Creative & Agile: Your innovative mindset and flexibility allow you to navigate challenges, drive our business forward, and inspire those around you.
• Digital Media Expertise: With an understanding of branding strategies, you know how to make a mark in the digital world, engaging audiences and amplifying our message.
• Phenomenally clear. You can distill complicated ideas to just the right number of words. You’re an excellent writer and listener and can pinpoint what compels an audience.
• Organized. You sweat the details and plan for contingencies. You can easily juggle multiple projects at once. You’re flexible, like thinking on your feet and can adjust for the unexpected.
• Resourceful. Don’t have the answer? Not a problem. You use your ingenuity and relationships to find what you’re looking for.

Desired Experience

• 2 years in Communications Management, Public Relations, or similar roles.
• Strong proficiency in MS Office, Google Workspace, PowerPoint, and Google Slides.
• Exceptional verbal and written communication skills.
• Solid project management skills, able to juggle multiple priorities effectively.
• Background in supporting Engineering teams and initiatives preferred.
• Knowledge of concepts and digital communication tools.
• A bachelor’s degree with a major in communications, journalism, public relations, marketing or related field preferred.
• Superlative written, verbal and visual communication skills, including the ability to effectively communicate with a wide variety of audiences.
• Demonstrated understanding of communication concepts/functions and software tools (Microsoft Office 365 SharePoint, Word, PowerPoint, Excel, Adobe Creative Suite).
• Understanding of AP style a plus.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.