Floor Manager - CT

Since 1912, Citarella has been a part of New York. Our name is synonymous with freshness, quality, and value. In a city that offers overwhelming variety, we proudly offer the largest selection of fresh seafood & aged prime meats along with prepared foods and gourmet groceries.

While growing we have maintained our commitment to providing the best quality, value and service, and are looking for like-minded FLOOR MANAGERS with a minimum of 3 years’ management experience in gourmet food/retail, grocery, or similar role to join our store management team for our NYC store locations!

Summary

Our Floor Manager are responsible for overall supervision of our retail specialty store including opening/closing of store, ordering, receiving, set-up and breakdown, store maintenance, controlling cash, managing labor, managing product inventory/waste, managing and delivering exceptional guest service, and management/development of staff.

Responsibilities

• Track, analyze and take action with guidance from Store Manager to improve store performance
• Monitor, identify, and resolve issues on store maintenance, safety, cleanliness, and sanitation.
• Uphold standards and enforce Company policies and procedures following proper guidelines.
• Oversee and monitor handling of cash, safe, registers, and POS transactions.
• Focus on guest satisfaction and needs while ensuring employees provide superior service through best practices
• Verify and direct each departments ordering/receiving processes.
• Control of waste and returns
• Manage daily labor and scheduling for the departments.
• Maintain a working relationship with executives, peers, supervisors, suppliers and customers.
• Drive results through motivation, team building and follow up of staff members.
• In addition, other duties as required for business/operational needs

Qualifications

• Must possess a minimum of 3 years’ management/supervisory experience in a food/grocery or retail operation
• Prior experience managing a team within a multi-department operation
• Proficient knowledge and understanding of food and beverage
• Exceptional guest service skills
• Excellent oral and written communication skills
• Expertise in health, food safety & sanitation procedures (Dept of Health/ Dept of agriculture experience is a plus)
• Coaching and staff development experience
• Knowledge and ability to operate basic kitchen equipment
• Excellent interpersonal, time management, and organizational skills
• Ability to work flexible schedule including nights, holidays, weekends.
• Must be willing to travel to different store locations to meet the demands of the business
• Must be able to meet physical demands of position including: standing for extended periods of time, bending, pulling, pushing, carrying up to 50 pounds, etc.