Digital Service Specialist - Weekend Schedules

Great opportunity for college students or anyone looking for primarily weekend work hours.

Shifts will run Friday through Monday and include a 20% weekend premium pay which will have you earning at least another $3 / hour!

Benefits start on Day One!

College students can also participate in our tuition reimbursement program.

The Digital Service Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

• Corresponds between different businesses within Citi.
• Receives requests and routes to appropriate business units, vendors etc.
• Communicates with all levels of personnel.
• Composes messages in a language that is simple to understand for all parties concerned.
• Tracks requests by marketplace
• Reports on the departmental MIS.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Must have excellent written skills with the ability to breakdown complex messages, paraphrase individual request within a message and disseminate to other Citigroup businesses, vendors, etc
• 1-3 years relevant experience preferred

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Florence, KY site is a strategic site for Citigroup, with multiple lines of business located on campus.  We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization.

Together, we serve Citi’s Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.

The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.

We are a crucial part of how the world views Citi—a responsibility we take seriously.   We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization.  We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.

HTFCC

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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