Group Manager - Office of the COO -SVP (Hybrid)

The Finance Operational Excellence team is a new team within Citi’s Finance Function.  The team reports to the Head of Finance Operations and Optimization within the Finance Chief Operating Office. The Finance Operational Excellence team drives continuous improvement across Finance and establishes key performance indicators and measurements to deliver insights into the operating environment of the Finance Function.

The SVP in the Finance Operational Excellence group will report to the Director of Finance Operations and Optimization and will be responsible with assisting the lead of a small team of program managers and business analysts that execute programs in partnership with Citi's Finance leadership team. The primary focus of this role will be on operating model redesign, process simplification, digitization, and metric development and monitoring.

The successful candidate will use proven methodologies to provide hands-on leadership and support to specific Citi operating model and business process improvement projects and programs. Projects will vary in size, duration, and complexity and will have measurable business value outcomes, with senior management to Executive-level sponsorship.

In addition to participating in operating model, process improvement, and process transformation projects and programs, the selected candidate will serve as a thought and methodology leader relative to process analysis, design, and implementation approaches and methods to be leveraged across Finance.

ROLE DESCRIPTION and RESPONSIBILITIES:

• Partner with stakeholders to scope and launch operating model, process improvement, and process transformation projects, applying agile principles.
• Leverage digitalization concepts and emerging trends as it relates to process improvement and process transformation and integrate technology priorities and requirements into the development of holistic process models and solutions.
• Assist with developing innovative solutions through leveraging an agile methodology to address process pain points and value opportunities.
• Develop and industrialize standard set of metrics reflecting the Finance operating environment and target state. Develop metrics in conjunction with SMEs and stakeholders.
• Assist with assessing organization capacity and readiness for change and work with Finance leaders to establish an implementation plan for process improvement / process transformation.
• Help create culture change within Citi, reduce time to market, boost quality decrease risk, increase controls and become a more adaptive organization.

QUALIFICATIONS:

• 10-15 years of experience leading Operating Model, Process improvement and Process Transformation projects. 
• Some experience within Banking and Financial Services or another regulated industry is strongly preferred.  Management Consulting experience is strongly preferred.

COMPETENCY REQUIREMENTS:

• Required Competencies:
  • Agile Delivery (preferred)
  • Process Design
  • Operational KPI Development, Measurement, and Analysis
  • Root Cause Analysis
  • Business Case Development and Tracking

• Functional and Business Knowledge (some of the below):
  • Finance
  • Consumer and Institutional Banking
  • Risk Management
  • Compliance
  • Operations
  • Technology
• Track record of successful senior stakeholder management

CHARACTERISTICS:

• Strong leadership skills and presence; can lead through influence / without formal authority
• Can work effectively in a team-based collaborative leadership model to build and ramp-up an organization
• Strong ability to identify issues, structure and conduct analyses, organize findings, draw conclusions, identify next steps, and make recommendations with limited guidance
• Innovative and curious, and readily able to think outside of the box
• Communicates effectively and impactfully to all levels of an organization, from line workers to Board members; proficient to expert use of PowerPoint presentation for story-telling relative to the business case for change, the results of analysis, and the plan forward
• Self-starter who brings high sense of urgency to assignments and goals
• Comfortable with ambiguity and change
• Passionate about improving employee and customer experience
• Has strong project management skills but deploys a flexible approach to meet the needs of a broad group of diverse stakeholders
• Balances analytical and creative abilities
• Detail oriented and effective multi-tasker

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Salary Range:

$158,140.00 - $237,200.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Salary : $158,140 - $237,200