HR Shared Services - Ops Support Specialist C05

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; employee record/documentation maintenance, storage & retrieval of records, and employee assistance. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service
• Communicate daily with management on productivity, quality and availability,
• Facilitate training based on needs of staff within the department and assist with answering staff questions as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience in HR and/or customer service
• Proficient in Microsoft Office
• Ability to work unsupervised and apply problem solve capabilities
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills
• Workday experience preferred

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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