HR Transformation Quality Control Lead (Hybrid)

HR Transformation Quality Control Lead is a strategic professional responsible for executing quality reviews (QR) of HR consent order milestones. The ideal candidate will have internal audit or regulatory experience, be proactive, able to deal with ambiguity and multi-task, have analytical, strong process and detail orientation, and be able to operate with a high degree of collaboration driving results. This role reports to the HR Transformation Quality Control Group Manager as part of the HR CAO organization. 

 
Responsibilities: 

• Lead the sustainability and closure reviews to challenge the root cause, adequacy of OTAs (One Time Actions), and key controls for risk reduction and continuous monitoring
• Prepare closure documentation according to Central Program PMO standards for check and challenge and future IA validation 
• Partner with HR project teams and HR Milestones / Deliverable owners as well as Transformation Leads, Enterprise Transformation and the Program Group Leads to assist in the design of required outcomes to meet Quality Control Procedure requirements and  to focus on continuous control improvements across all areas to ensure continued improvement of the control framework in an efficient, cost effective, streamlined, and value-add manner 

• Ensure all stakeholders are identified and included in audit and regulatory milestone scope definition activities to achieve timely validation of key milestones. This includes the ability to effectively work with transformation lead quality control, PMO, internal audit, risk and control functions, first line business areas and compliance for independent validation of the artifacts and deliverables supporting design and implementation validation of milestones. 
• Identify and drive resolution of issues, including those outside established projects of work.

• Collaborate on reviews of each program’s defined scope, target state, and success criteria to ensure it fully addresses the letter and the spirit of the regulatory feedback, broader supervisory expectations and underlying issues and root causes, and is embedded in a broader strategic vision. 

• Execute procedures and key controls to assess the achievement of Sustainability, i.e., whether new and amended Key Controls have been implemented effectively and are performing as designed 

• Escalate emerging risks and concerns to the Responsible Owners thought the milestone lifecycle  

• Review Design of new or enhanced control , One-time remediation, Sustainability & operating effectiveness, Closure package  

Qualifications: 

•  Internal audit, risk management, controls, compliance, risk governance experience preferred along with a strong business understanding of Personal banking, Wealth Management, Banking, Markets and Services products. 
• Experience of HR processes and associated regulatory requirements, risks and controls 
• Demonstrated ability to appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency 
• Strong leadership skills with a proven track record in driving positive and sustained change as a risk professional, risk auditor or risk regulator working on large regulatory or strategic cross-functional risk and control transformation initiatives in the financial services industry. 
• Demonstrated experience in leading effective cross-functional risk program and stakeholder management including risk managers, business areas and first line control, internal audit, and regulators. 

• Demonstrated ability to think strategically, analytically and to creatively problem solve. 
• Ability to plan and organize, working well both in a team setting and independently.
• Articulate and effective communicator, both orally and in writing with well-developed listening skills and a strong ability to engage with colleagues at all levels. 
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests/escalation. 
• Ability to garner support and secure buy-in across a wide range of stakeholders and to create a strong network of relationships among peers, internal partners, external constituencies, and decision makers 

• Detail-oriented and thorough in documenting observations and concerns. 

• Openness to challenge and continuously challenging the status quo 
• Strategic thinker with strong analytical skills and the ability to translate complex concepts in a concise manner 
• Ability to set priorities and manage multiple projects simultaneously in a fast paced, highly matrix, dynamic environment 

Education: 

• Bachelor's degree/University degree or equivalent experience 
• Master's degree preferred