Instructional Designer - Compliance

Citi, the leading global financial services company, provides consumers, corporations, governments, and institutions with a broad range of financial products and services. Additional information may be found at www.citigroup.com.

The Instructional Designer supports the training efforts of the ICRM KYC Learning & Development Team. The candidate will develop learning materials using a variety of learning methodologies including classroom and web-based; integrate adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.

Key responsibilities may include, but are not limited to:

• Develop engaging learning activities and captivating course content that enhances retention and transfer of knowledge.
• Use authoring software to create engaging and interactive e-learning courses, videos, etc.
• Create supporting material/media such as: guides, job aids, end-user material, facilitator guides, videos, infographics & simulations.
• Formulate modes of assessment, such as tests / knowledge checks to measure the effectiveness of the course.
• Set instructional end goals/learning objectives and create content that matches them.
• Work with subject matter experts to identify target audience’s training needs and the relevant content.
• Update and maintain existing training material.
• Keeps abreast of business changes and processes to develop up-to-date and accurate training solutions.
• Maintain project documentation and course folders.
• Coordinate train-the-trainer sessions to ensure the effective transfer of knowledge.
• Provide and be receptive to feedback.
• Interacting and working with other areas within Citi, as necessary.
• Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.
• Additional duties as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Minimum 3-4 years of instructional design experience with at least 2 years’ experience in a corporate environment.
• Proven design experience using instructional technology (ability to provide portfolio with work samples).
• Visual design skills and ability to storyboard required.
• Ability to create storyboards, instructional text, audio/video scripts.
• Proficient in Storyline, Snagit, Camtasia, Adobe Creative Suite, e.g., Photoshop, etc.
• Demonstrated experience incorporating adult learning theory, practices, and methodologies into the creation of training materials used in a business setting.
• Ability to develop and proofread training materials.
• Ability to collect and analyze complex content, problem-solve, and make decisions.
• Proficient in Microsoft Office: PowerPoint, Excel, Word, Outlook.
• Flexible with schedule (days/nights/ability to travel up to 20%) including remote work.
• Ability to communicate professionally with all levels of management.
• Able to organize workload and manage multiple projects.
• Detail-oriented; ability to work in a fast-paced environment.
• Ability to perform duties with minimal direction.
• Fluency in writing/reading/speaking/translating/creating training material in Spanish, or any other second language a plus.

Education:

• Bachelor’s degree in Instructional Design, Communication or related field is preferred, Master’s degree is a plus

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.