Risk Quality Control Manager - SVP

General Job Description:

Manage quality control team engaged in the process of conducting prefund mortgage loan audits to ensure adherence to Citi policies and agency guidelines where applicable. The quality control audit function spans across both retail and correspondent lines of business. Collaborate with business partners to drive, achieve, and maintain excellent mortgage manufacturing quality.

Primary responsibilities include, but are not limited to:

• Management functions includes oversight of system workflow, capturing of data, sampling methods, building both ad-hoc and routine weekly and monthly reporting.
• Monitor prefund audit results to ensure accuracy of findings and data.

• Work with and oversee vendor audit team as part of the audit process.
• Manage and maintain prefund quality control policies and procedures.
• Work with business partners to ensure calibration to policies and collaborate to resolve disputes regarding policy interpretation.
• Manage and facilitate cross departmental quality control committee including oversight of any needed action planning and tracking related to manufacturing quality.
• Work together collaboratively to help the business with oversight of manufacturing quality.
• Monitor quality data (post close and prefund) to identify issues, concentrations and/or trends.
• Collaboratively work with business partners to drive improvement where needed.
• Facilitate various ad-hoc meetings as needed discussing and sharing quality related information or other topics related to manufacturing quality.
• Support various business objectives as they arise to drive operational improvement and ensure acceptable manufacturing quality is maintained.
• Support various requests for quality related information for audits conducted by Regulators, GSEs and internal audits etc.
• Ensure various risk and control functions/processes are completed within required time frames as well as assessing risks and implementing new controls as needed.
• Coach and manage team members to excel in performance including but not limited to motivating, encouraging and disciplinary actions as needed.

Qualifications:

• Minimum of 5 years experience in quality control, governance, compliance, underwriting, fulfillment, or related field.
• Proven track record of leading successful teams
• Excellent communication and diplomacy skills required in order to negotiate internally, often at a senior level
• Thorough credit and analytical skills, knowledge of credit products
• Effective verbal and written communication skills
• Ability to train, recruit, and mentor teams of professionals

• Extensive knowledge of mortgage origination with FNMA and FHLMC program guidelines and documentation requirements. FHA and VA experience is a plus.

• Extensive knowledge of the mortgage fulfillment process including processing and underwriting requirements.

Education:

• Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.