SVP Collections Policy and Strategy Oversight Officer (Hybrid)

The Risk Policy Senior Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Through use of data analytics, identify opportunities for enhanced controls, oversight and effective challenge.
• Build out of Independent Risk Collections Policy Oversight program for Global Wealth Partner Lending. Create, manage and drive integration activities.
• WebPAS Queues, various program approvals, extensions, conditions for approval, annual loss mitigation reviews, RAF approvals etc. and ensure no past due items, and prior approvals with conditions are completely timely by the business teams. Work with policy oversight directors to resolve any open issues, provide clarifications and bring the documentation to closure.
• Global Collections Practices annual assessment: confirmation of applicable products, ensuring content changes are correctly uploaded to the system, preparation of summary decks.
• Preparation of policy related review materials in conjunction with policy oversight directors.
• Participate in deep dive reviews on various programs/processes to ensure compliance to policy e.g.- ensure write down/off process is working correctly, loss mitigation steps are executed correctly, etc.
• Data reasonability checks across multiple MIS and reports; deep-dives into various sources to spot items out of the norm from a policy point of view and investigate further. Examples would include Review of Loss Mitigation reports monthly and perform reconciliation with business data for accuracy and adherence to policy.
• Consolidating input from the businesses for monthly review decks, posting them in SharePoint, notifying teams about the material, preparing and sending follow-ups of the meetings.
• Document Meeting discussions in monthly Collection and quarterly Chief Risk Officer (CRO) reviews. Maintain dialogue with businesses to ensure timely completion of follow-up items.
• Partner with other control functions to keep the team informed of any upcoming rules and regulation updates/changes and evaluate if any global policies need to be changed from collections perspective.
• Actively participate in Global functional working group discussions and initiatives on Secured and Unsecured Collections.

Qualifications:

• 10 years experience in Policies/Analytics/Decision Management
• Ability to think and make decisions in high risk scenarios, appropriately assessing a situation based on available data, experience, intuition, and judgment
• Work under pressure
• Able to handle multi-task
• Good project management skills
• Able to interface with various levels of management in Global/Region/Business and across functions
• Knowledge in consumer risk management credit cycle processes and asset product operations
• Candidates must have effective negotiation skills, a proactive and 'no surprises' approach in communicating Risk issues, strength in sustaining autonomous views

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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