What are the responsibilities and job description for the Head of Global Head of Business Services Strategy and Practices position at Citigroup?
The Head of Business Services Strategy and Practices is a senior management-level position reporting to the Global Head of Business Services and is responsible for managing Business Service’s strategy and offerings to enable the function and the business, including Sector Heads of Business Services, Head of Delivery Excellence, Business Service Owners, to create greater accountability and simplification if business services end-to-end across technology, process, data and controls. The individual oversees four teams in the following areas related to Business Services globally:
- Strategy and tools (strategic vision, tools, practices, implementation, and quality assurance)
- Governance
- Internal and external communications
- Business management
Responsibilities:
- Overall strategic vision
- Tools and practicesframeworks, playbooks, tools, technology, etc
- Implementation and quality assurance
- Stand Up Committee
- Regulatory engagement
- Program management,
- Internal awareness and communications
- Stakeholder management
- Executive-level communications
- External regulator communications
Qualifications:
- Bachelor’s Degree or equivalent preferred
- 15 years' of experience
- Broad knowledge of end-to-end business flows
- Significant and proven executive communication experience and presentation skills
- Ability to influence, engage and build relationships with senior management
- Experience in business management
- Ability to manage a diverse set of teams and scope as well as manage and interact with other teams.
- Experience leading internal strategy office
- Knowledge of innovative technologies, including RPA, AI, advanced analytics, machine learning, process mining, etc. and application in Business Services
- Experience directing internal communications
250,000-500,000 USD
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Job Family Group: Business Strategy, Management & Administration
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Job Family:Business Process Re-Engineering
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Time Type:Full time
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Primary Location:New York New York United States
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Primary Location Salary Range:$250,000.00 - $500,000.00
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Recommended Skills
- Lateral Thinking
- Leadership Development
- Presentations
- Instructional Design
- Team Management
- Mentorship
Salary : $250,000 - $500,000