Technical Support Specialist - (REF1614F)

Company Description

Citizant is a leading provider of professional IT services to the U.S. government.  We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values:  Drive, Excellence, Reputation, Responsibility, and a Better Future.  No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Salary: 63k - 68k (depending on experience)

Primary Responsibilities:

• Provides CST/Cybersecurity Liaison (CSL) support to our government customers located on Peterson Space Force Base.
• Resolve desktop, laptop, peripherals, cell phone and related issues for our customers.
• Work requires supporting both classified and unclassified networks.
• Track computer inventory as components are transitioned in and out of the maintenance area.
• Document Lessons Learned and operational continuity.
• Image computers with latest Standard Desktop Configuration (SDC).
• Capture and present metrics of work ongoing and completed.
• One on one support with clients and/or group support sessions may be required to assist customers with learning new capabilities.  
• Account management will be conducted for CSL duties.
• Position is subject to cross utilization with related contract positions. This ensures continuity in several support areas.
• Responsible for staying current on latest hardware and software used by our customer.
• Configuring and Optimizing Windows Operating systems to ensure access to internal and external resources are available.  
• Assists with network account setup for NIPRNet and SIPRNet, DD forms 2875, and info on provisioning/deprovisioning accounts to include assistance with Rules of Behavior Agreements.
• Gathers initial Classified Messaging Incidents (CMI) info.

Qualifications

• Strong knowledge of computer system repair and maintenance.
• Can rapidly identify and troubleshoot problems with SharePoint, TMT, and other collaboration tools.
• Excellent communication skills with ability to effectively communicate technical issues and status with all levels of military and civilian personnel within USSF.
• Ability to cross matrix and support personnel in our tiered services structure.

Desired:

• Experience with iPhone configurations, and computer peripheral troubleshooting.

Education:

• Bachelor’s degree in computer science, computer systems analysis or related field with 4 years’ experience.
• Additional years of relevant experience may be substituted for the bachelor’s degree requirement (i.e., associate degree and 6 years’ experience or high school diploma and 7 years’ experience).
• DoD 8570 IAT Level II Certification with CompTIA Security CE (required)
• A Certificate (desired).

Clearance Requirements:

• Active Secret Clearance Required
• Must be a US Citizen

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.