Commercial Loan Servicer III

Description

Commercial Operations specialists analyze and execute a wide range of commercial lending operational processes ,including multi-million dollar transactions with aggressive timeframes. Oversees and enforces risk mitigation controls, maintaining a high level of data stewardship, adhering to Bank policies, procedures and regulatory requirements, while ensuring exceptional customer service to commercial and small business clients.  Subject matter expertise in credit policy, regulations, accounting principles, loan terms and conditions. It is expected that the position holder has extensive commercial loan experience and independently performs responsibilities with limited direction. 

• Leads continuous improvement activities and change initiatives to address corporate and departmental goals.
• Provides positive feedback and recognition, highlighting successes and sharing best practices.  
• Coaches colleagues to drive performance improvement.
• Supports business partner expectations by developing appropriate communication channels and action plans, and using feedback  mechanisms to measure satisfaction.
• Collaborate with business line partners on customer, departmental and corporate initiatives.
• Independently initiates and executes commercial loan transactions with a high level of accuracy that meets customer and business partner expectations.
• Regularly engages with commercial loan customers or their representatives. Prioritizes work in a time-sensitive manner.
• Resolves straight-forward to moderately complex customer issues with minimal guidance, escalating as appropriate.
• Customer base includes those with specialized service requirements and subsequently, additional compliance requirements.
• Demonstrates understanding of commercial lending products as well as market verticals. Models behaviors that exemplify superior customer service.
• Demonstrates consistency in meeting target performance goals.
• Adheres to regulatory (federal and state) and corporate requirements for commercial lending, credit risk and operational risk.
• Meets all security and human resources business partner expectations by developing appropriate communication channels and feedback mechanisms to measure satisfaction.

Qualifications

• 2 years LIQ and AFS experience
• 2 years of excellent customer service skills
• 2 years with MS Excel
• Excellent organization skills
• Excellent ability to multi-task
• Strong knowledge of department applications and systems
• Excellent time management skills
• Excellent written and verbal skills
• Excellent interpersonal skills
• Advanced analytical skills
• Solid interpersonal skills
• Capacity to work independently

Education:
High School Diploma Required

Hours & Work Schedule
Hours per Week: 40
Work Schedule:  Monday –Friday  8:00 AM to 5:00 PM

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