What are the responsibilities and job description for the Home Mortgage Customer Service Specialist position at Citizens Bank?
Description
As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues, and communities in which we do business. Citizens Bank is an established and successful financial services company. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers. Citizens Home Mortgage is an end-to-end business line dedicated to delivering a differentiated customer experience and earning the trust of our customers by serving as their trusted advisor and guiding them through the mortgage process. Our colleagues are the core of our business and the key to helping our customers reach their potential. As a Home Mortgage Customer Service Representative, you’ll handle service-related inbound customer service calls. We’re looking for forward thinking, problem solvers who can provide world class customer service to our Mortgage Customers.
Qualifications
- Tentative start date 1/23/2023
- Willingness to work a schedule that is primarily Monday-Friday 1st shift
- High school diploma or GED.
- One or more years of customer service or sales experience.
What we offer:
- Competitive salary with outstanding benefits such as medical, dental, and generous Paid Time Off policy
- A total rewards package that includes up to $7k/year in tuition assistance
- Opportunities to grow your career with a company that values career progression
- Access to 401(k) with corporate match and Employee Stock Purchase Program
- Access to best-in-class colleague offers on Citizens Bank products and services
Hours and Work Schedule Hours per Week: 40 Work Schedule: Monday-Friday 10 AM to 7 PM with potential flexible arrangements 1or 2 days/week based on 90-day performance.
Comp: $18.70 per hour
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Salary : $7 - $19
