Credit card specialist

DescriptionAre you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class customer service?

Our Contact Center Specialist role may be the right career choice for you.At Citizens, we consider our colleagues to be our greatest asset.

This is why we go to great lengths to foster an engaged workforce in our Contact Center teams. Bring your skills and expertise to our team.

Our Contact Center colleagues have the support and training needed to grow their careers and make a lasting impact.What you can expect in this role : * Field a variety of incoming customer calls with a passion to deliver high quality solutions for our customers* Opportunities to help customers bank better by recommending products and services that meet their banking needs* Gain deeper knowledge and understanding of banking industry to handle customer inquiries with increasing complexity* Satisfaction and pride in producing high quality work* A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual* Comprehensive training that will draw on your previous experiences and challenge you to grow* Observations of your recorded calls to support coaching, development and performance.

If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism.

Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws.

Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

BenefitsWe offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View BenefitsAwards We've ReceivedFORTUNE's World's Most Admired CompaniesHuman Rights Campaign Corporate Equality Index 100 AwardMilitary Friendly EmployerAge-Friendly Institute's Certified Age-Friendly EmployerBloomberg Gender Equality Index, StandoutDave Thomas Foundation's Best Adoption-Friendly WorkplaceDiversityIncTop Regional Company for DiversityForbes America's Best Large EmployersNational Organization on Disability's Leading Disability Employer#J-18808-Ljbffr

Last updated : 2024-03-06