Job Posting for Universal Banking Manager at Citizens National Bank (Cheboygan, MI)
Primary Function: Provide support, manage performance and personnel functions for Branch Operations Supervisors, Universal Banker Trainers and Universal Bankers.
PrincipalResponsibilities and Duties:
Directly oversees Branch Operations Supervisors and Universal Banker Trainer
Responsible for ensuring general appearance, maintenance and safety of the branches and that all security policies and procedures are followed at all locations.
Report any branch issues, concerns, or improvements to Retail Banking Officer.
Responsible for any after-hours emergency at branch locations including but not limited to power outage, alarms, or bad weather conditions if Branch Operations Supervisor is unavailable.
Monitor, review and report quarterly audit completion as required.
Act as backup to mark overdrafts for branches and monitor charge offs if Branch Operations Supervisor is unavailable.
Responsible for the Universal Banking Department budget
Responsible for managing, developing and coaching the bank’s Universal Banker Team. Additionally, completes performance reviews and manages timecards of Branch Operations Supervisors and Universal Banker Trainer.
Promote communication between all branches and conduct regular Branch Operations Supervisor meetings.
Regularly work from all bank branches within the network on a rotating basis.
Responsible for the Universal Banker Vacation and Saturday Schedule
Serve as a notary to notarize documents, and as an authorized Medallion Signature Guarantee signer as needed.
Maintains knowledge of bank products and services and is able cross sell.
Assist Universal Bankers and Branch Operation Supervisors on an “as needed” basis during regularly scheduled work hours to answer questions on all retail products, including but not limited to; new accounts, products, services, checking, savings, certificate of deposits, IRAs and HSAs, loan applications, safe deposit boxes, online banking, mobile banking, e-statements, ATM and debit cards, checks, deposit slips, endorsement stamps, domestic wires, foreign wires, savings bonds, stop payments, fund transfers, balancing cash drawers, recyclers, ATM, etc.
Understand required paperwork for Trust Accounts, Estate Accounts, Corporate Accounts, LLC Accounts, DBA Accounts, Representative Payee Accounts and Personal Representative Accounts.
Comply with all laws, regulations, bank policies and procedures, including specifically Citizens National Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and its Customer Identification Program.
Maintain regular consistent attendance, personal appearance, punctuality and adherence to applicable health and safety procedures.
Establish and maintain efficient working relationships with supervisors, co-workers, and customers.
Other duties as assigned.
Skills and Abilities Required:
Leadership skills – ability to lead a team.
Superior customer service skills
Excellent verbal and written communication skills.
Excellent attention to detail
Organizational skills and ability to multi-task
Proficient knowledge of computer systems and ability to operate standard office equipment.
Ability to work independently and as a team.
Education and Experience Required:
High School diploma or equivalent.
2-3 years Universal Banking experience or equivalent banking experience
Knowledge of banking laws and regulations
Good understanding of financial products and services
Preferred management and/or human resource experience
Please send your resume and cover letter to VP, Human Resources, Trisha Dobias at dobiast@cnbismybank.com or mail to her attention, 303 N. Main Street, Cheboygan, MI 49721. CNB is an Equal Opportunity Employer.
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