Program Assistant

• Schedules appointments, interviews and collects data to determine client eligibility for energy and water assistance programs processes applications.
• Maintains caseloads and establishes electronic case files.
• Identifies and solves issues recommends effective/creative solutions.
• Maintains confidential records and information pertaining to clients.
• Performs data entry, financial input into reporting system, intake and referral, and maintains client information tracking system.
• Performs routine office tasks including, but not limited to, answering the phone, typing correspondence, filing, retention scanning, and assisting citizens with locating resources.
• Direct contact with vendors for billing verification and program implementation.
• Provides excellent customer service and remains objective.
• Conducts client home visits, as needed.
• Travels locally or overnight for training purposes, as needed.
• Performs related duties as required.

• High School Diploma or GED equivalent.
• Prior experience in social service intake, interviewing or counseling preferred.

• Valid Florida Driver License (or must obtain within 30 days of establishing residency in Florida), or valid Florida Identification Card is acceptable only for positions not required to drive a county vehicle.
• Ability to travel local or overnight for training purposes, as needed.
• Excellent customer service skills, communication skills and strong attention to detail required.
• Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
• Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.), including extensive knowledge and experience with Excel functions and detailed spreadsheets.
• Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses:
  • IS-100.c: Introduction to the Incident Command System (ICS); and
  • IS-700.b: An Introduction to the National Incident Management System

• Requires sitting most of the day.
• The job involves frequent lifting and carrying up to 10 pounds, and occasionally up to 20 pounds.
• The job requires frequent bending, balancing, and twisting, and on occasion squatting, kneeling, and reaching above shoulders.
• The job requires the completion of tasks that involves simple grasping, pushing, pulling, fine manual manipulation, and typing.
• The job requires normal visual acuity and field of vision, depth perception and color vision, hearing, and speaking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee Premium is $0.00 with Nicotine Affidavit
• Employee Premium is $50.00 monthly without Nicotine Affidavit
• Dependent coverage is available with bi-weekly premiums

• Employee Premium is $0.00 when covered under Medical Insurance
• Dependent coverage is $0.00 when covered under Medical Insurance

• Employee Premium is $0.00
• Dependent coverage is available with bi-weekly premiums

• Employee Premium is $5.66 monthly
• Dependent coverage is available with monthly premiums

• Employee contributes 3% of gross salary per pay-period
• Option to choose from Pension Plan or Investment Plan. Visit myFRS.com for more details

• Basic Term Life and AD&D Insurance $20,000
• Long Term Disability Insurance
• Life Assistance Program
• Paid Holidays - no waiting period
• Vacation Leave - accrues each pay period
• Sick Leave - accrues each pay period

Please note that the benefits may not apply to all constitutional offices; please refer to policies for specific information. The County's Personnel Policies, applicable Union Contracts and/or Certificate of Coverage provides detailed descriptions of all available employee benefit programs and stipulations. To learn more about the County's benefit program, visit the Human Resources section on our website: https://www.citrusbocc.com/departments/human_resources/employee_information___benefits.php.

Basis of Rating: Some positions may require a written and/or skills test. Applications will be carefully reviewed to assess each individuals’ qualifications. Selected persons will be interviewed to determine who will be hired for the job. The kind and length of related work experience, training and education shown on the application will be an important consideration in the screening process.

Must successfully pass an employment reference check, criminal background check, physical examination check. Drug screens will be in accordance with the Drug Free Workplace Act and/or the Omnibus Transportation Employee Testing Act of 1991.

Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Citrus County, Florida Board of County Commissioners (BOCC), is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), marital status, citizenship, physical or mental disability, genetic information, veteran status, or any other protected trait.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the Citrus County, Florida Board of County Commissioners in advance to allow sufficient time to provide an accommodation.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.

Pursuant to Chapter 119, Florida Statutes or the “Public Records Law,” applications, resumes and personnel records are subject to public inspections. Details regarding the “Public Records Law”/ “The Sunshine Law” / Florida Statutes and the statutory exemptions are available on websites such as the Florida Office of the Attorney General, Florida Senate and Florida Legislature. Additionally, Citrus County Board of County Commissioners Public Information section is located on our website.

The Citrus County Board of County Commissioners provides a comprehensive package including group insurance benefits.

Effective October 1, 2016, the County implemented a nicotine free incentive program as part of the Citrus County Wellness Program to help reduce insurance costs. Employees who are nicotine free or who participate in the nicotine free incentive program will be eligible to receive an incentive in the form of a $50.00 per month reduction in the health insurance premiums.