Curbside and Parking Administrator - Department of Transportation and Infrastructure

About Our Job We encourage you to apply as soon as possible because this posting may close without advanced notice. The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website. DOTI’s Commitment to Equity: DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development. DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. Curbside & Parking (C&P), a team within the DOTI Transportation Operations division is responsible for managing parking and curb lane resources for the City and County of Denver. These include multiple city-owned public and private off-street parking facilities, more than 6,000 metered on-street parking spaces, thousands of time limited and otherwise managed spaces, and general curb lane access. The team also operates several ongoing programs including car share, valet, bike parking, on and off-street EV car charging stations, and more. The group is responsible for programming changes to the city's curbside management system through reviewing, evaluating, planning, implementing and maintaining initiatives that promote access to both commercial and residential properties and other activity centers. The staff are leaders in the parking and curbside management field and work through all projects and ongoing programs to implement the goals of the Mayor’s Mobility Action Plan. The (DIVISION) team has an opening for a Curbside and Parking Administrator. This position will focus on curbside programs and activities primarily focus on implementing the City’s on-street Accessible Parking Sign program. This includes extensive customer service with the public and internal staff, program administration activities, reporting, and research. Job duties and responsibilities of this position include, but are not limited to, the following: Manage and administer the Accessible Parking Sign Program with coordination with ROW Enforcement, the Division of Disability Rights and Curbside & Parking staff Serve as the technical advisor for employees, managers, and other stakeholders for the Accessible Parking Program. Assisting in resolving difficult and sensitive parking applications, inquiries and complaints Recommends and implements new or revised operational/administrative policies, procedures, requirements, guidelines for the Accessible Parking Program and other Curbside & Parking programs as appropriate Communicate with a wide range of City staff and management, outside agencies, consultants, contractors, vendors, community/business groups, and the public to share information and resolve problems or issues related to the Accessible Parking Program and other Curbside & Parking programs Assists with record keeping, preparing curbside reports and completing detailed research on policy and programs Work collaboratively with Curbside & Parking team on requests for modifications in the ROW. Perform field reviews/studies and inspect and/or create work orders to install, replace, or remove parking signs Provides excellent customer service via phone, mail, email and other communication methods About You Our ideal candidate will have: Knowledge and experience with Americans with Disabilities Act and State and local accessible parking rules and regulations Competency in Adobe Creative Suite, MS Office, Salesforce, Cartegraph and ability to learn new applications Strong customer service skills. Experience working with the public and internal stakeholders. Ability to deescalate and show respect for the views and contributions of other team members We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education requirement: Bachelor's Degree. Experience Requirement: Three (3) years of experience administering business operations or operational programs and/or assisting professional/management staff with administrative or operational functions. Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements. License/Certifications: None About Everything Else Job Profile CA2379 Business Operations Administrator To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $53,574.00 - $88,397.00 Starting Pay Based on experience and education Agency Dept of Transportation & Infrastructure The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.

Salary : $53,574 - $88,397