Area Manager

• Coaches General Managers to develop and implement creative and targeted sales-building strategies for assigned company restaurants to ensure optimal sales and earnings.
• Coaches management team to develop and execute the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
• Maximizes profits by coaching General Managers on controlling expenses within established budget guidelines and thru using productivity & efficiency tools for food and labor costs.
• Assists in the annual preparation of sales projections, expense budgets, and capital expenditure budgets.  
• Working thru restaurant management teams, he/she is accountable for all controllable financial results on a period basis according to plan.

• Ensure all restaurants meet or exceed City Barbeque operations and quality standards.
• Performs visitations of each restaurant on a regular basis to ensure each restaurant management staff understands strengths and developmental opportunities as they relate to operations and quality standards
• Ensures professional restaurant and team image through adherence to restaurant cleanliness and staff appearance standards.
• Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
• Follows and ensures compliance with all brand standards, company policies and procedures.
• Coaches management teams on how to utilize Voice of Guest feedback to improve service execution
• Ensures joint management teams respond immediately to all Mindshare callbacks and Corporate Feedback comments, resolve appropriately and closes out in system.

• Responsible for management staffing, training, retention and turnover.
• Forecasts management staffing needs with HR, creating and maintaining plans for developing internal candidates for promotion or fulfilling externally.
• Ensures selection process for all positions utilize behavioral assessment info, Get Smokey interviews reference and background checks prior to onboarding.
• Utilizes exit interview process with all management that leave the company.

• Ensures development of managerial and leadership abilities in restaurant management staff thru City Map.
• Reinforces Core Values consistently.
• Conducts meetings with restaurant management team on a regular basis.
• Conducts performance development review on General Manager and ensures same is done on restaurant management and hourly team.
• Provides coaching and feedback on an on-going basis.
• Develops employees through corporate training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed
• Employee Relations
• Accurately and consistently documents performance issues appropriately, confronts manager regarding and reports to HR in a timely order
• Uses consistent practices in managing performance problems.
• Conducts investigations as required for cash, harassment or any unfair employment practices.
• Coaches management teams to understand pulse of teams using Employee Survey process and react appropriately to improve position as a premiere employer in the marketplace.

• Ensures compliance on procedures outlined in the Operations Manual and other company reference manuals.
• Ensures compliance on company cash control, and safety and security policy.
• Ensures accidents and incidents are reported to Risk Management in a timely manner.
• Monitors procedures for resolving Health Department violations promptly.
• Monitors compliance with all Equal Employment Opportunity and labor laws (state/federal). Monitors that proper security procedures are in place to protect employees, guests and company assets

• For external candidates, minimum of 5 years of experience in a multi-unit supervision role in the restaurant industry.
• For internal candidates, minimum 3 years of City Barbeque GM experience (6 years total GM experience) with a track record of best in market results and peer consideration as a leader in the respective market.
• Strong organization and planning skills.
• Strong presentation skills.
• Strong financial acumen.
• Strong problem-solving abilities.
• Strong analytical and technical skills; comfortable with syndicated data.
• Ability to balance multiple priorities and meet deadlines.
• Strong interpersonal skills with ability to influence others.
• Must be able to collaborate effectively cross functionally.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to work both independently and as part of a team.

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