Financial Application Analyst

Job Posting End Date: 05-29-2024 Worker Sub-Type: Regular Scheduled Weekly Hours: 40 Purpose of the Position: The purpose of the IT Applications Analyst position is to ensure that our customers have the right applications to support their organization’s goals. This is accomplished through a combination of relationship partnering and application support with several key customers. This position would focus on ERP financial software and related applications. Essential Duties and Responsibilities The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Skills Ability to design and implement workflows within the Workday ERP system for AP. AR, GL, Budget, and Payroll Utilizing knowledge of accounting practices, assist Finance and HR departments to improve processes using the Workday ERP System Utilizing knowledge of accounting practices, implement, administer, and maintain a cashiering software solution for processing transactions Basic understanding of SQL and databases Ability to run and understand SQL queries Understanding of networking fundamentals and troubleshooting Familiar with Windows desktop and Windows server functions and basic troubleshooting Ability to read and write basic scripts, schedule execution, to aid in data movements, application maintenance, and monitoring Ability to work with departments to document workflows in current process and propose and assist in developing improvements utilizing existing technology solutions or new application selection Assist departments with their development of workflows within collaboration tools such as Teams, SharePoint, and Windows to improve efficiency Ability to write clear and concise support information for applications in Knowledge Base for both IT and end users to aid in self-service and expanding support across team General Perform duties in a manner that is consistent with the CCITC core values Provide great customer service using strong written and verbal communication and interpersonal skills Maintain, edit, use, and safeguard from unauthorized access confidential information Effectively work as part of a team, take direction from others, share knowledge, and build consensus Promote process improvement Identify improvement opportunities and manage improvement requests Determine work priorities, work independently, and exercise initiative Follow Change management Practices as established by CCITC Attend conferences, seminars and off-site training sessions as requested Accept new responsibilities at any time Project Management Install, build, and configure applications as part of project team Participate in designing test scripts, training requirements, implementation, and preparing training materials Participate in projects as a member of a team to ensure tasks you are responsible for are completed on time and to the standards set by PMO Communicate what PMO activities work well and are not working well As a member of a project team, assist in development of scope, budget, and project timelines Review and validate that SLAs and support agreements meet the needs of CCITC and the department requesting Ensure all assigned tasks statuses are accurate and up to date in project tracking tools Communicate issues that may affect a project to the project manager Oversee the implementation of new systems and data migrations Relationship Partner – Department Become the trusted primary point of contact between CCIT and an assigned department As department or application subject matter expert work with Project Manager on project intake Understand the essence of the department’s line of business and how their work affects other department’s processes Have a high-level understanding of the workflow within the department and flow of information Meet regularly with the key contact within the department Understand the department’s desired outcomes and bring the information back to CCIT leadership Identify needs and recommend software to fill needs Know how the department’s existing applications work in general terms Understand interfaces to other systems and file exports/imports to state and federal entities Train users Application Analysis and Support Monitor Application team incident queue and evaluate if incident has enough information to be actionable, follow up with submitter to get additional details Review runbooks and Knowledge Bases for troubleshooting information Attempt to resolve issues, if possible, troubleshoot issues to the extent possible such as network connectivity, DNS, drive space etc. Coordinate support from other teams within CCITC such as other analysts, Help Desk, PC support, developers, and network staff Open and monitor incident with vendors to ensure issue is documented, key internal personnel are identified, incident is being worked on, and ultimately incident is resolved Stay up to date on department communications to vendors to ensure that requests and issues are addressed Manage vendor relationships and contracts to ensure support is available according to Service Level Agreements Review application state to ensure versions are up to date and update as necessary to maintain support and enable new features Update vendor software with periodic upgrades; downloads programs / software patches/fixes from internet Design and write test scripts to be performed on both test and production systems to ensure problems are fixed and new issues are found prior to production changes Utilize test environments and testing scripts prior to upgrades, updates, or patches to ensure operation after updates or changes Assist in design of interfaces between multiple systems and coordinate testing of these interfaces across multiple vendors Additional Tasks and Responsibilities Enter data to service request tracking database Enter information into a time reporting system Establish and maintain effective working relationships with fellow employees and the public Maintain confidential information Commute between City, County, NCHC and other partner offices Perform other duties as assigned Minimum Training and Experience Required to Perform Essential Job Functions Associate or bachelor’s degree in MIS or other Information Technology degree preferred. At least 2-3 years’ experience as an analyst within an IT organization providing business analysis and applications support. 2-3 years’ experience in a financial role. A combination of education and experience that provides equivalent knowledge, skills and abilities will be considered. This position is an exempt salaried position. Anticipated Starting Salary: $73,923 - $90,000. Application Deadline is May 29, 2024 at 11:59pm. Also provided is a comprehensive employee benefits package including health and dental insurance and income continuation and life insurance, paid leave, holidays, deferred compensation, flexible benefit program, and Wisconsin Retirement System. SELECTION PROCEDURE: Selection of the successful candidate may be made by assessment of experience and education, criminal record check, data-entry test; oral interview; review of references, written background inventory, and other appropriate job-related selection procedures. All applicants will be notified as to the status of their application. CCITC reserves the right not to fill this position based on applications received, staffing needs and other open positions. SPECIAL ACCOMMODATIONS: CCITC will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the CCITC office or phone (715) 261-6710 to request special accommodations prior to the application deadline. NOTICE TO APPLICANTS: Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the CCITC not provide access to this information. If you choose not to have this information become a public record, you must make such a request in writing to the City County IT Commission If you become a finalist for the position, your identity may be disclosed as required by law. We value each individual and the unique skills and background he or she brings to our community. We offer a wide variety of career opportunities and encourage you to explore your true potential in an environment that fosters professional and personal growth. Our work experience is the combination of everything that is unique about us: our culture, our core values, our commitment to sustainability, our recognition programs, but most importantly, it is our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble and truthful. Sound like your kind of place? If so, we invite you to explore our many exciting careers We value each individual and the unique skills and background he or she brings to our community. We offer a wide variety of career opportunities and encourage you to explore your true potential in an environment that fosters professional and personal growth. Our work experience is the combination of everything that is unique about us: our culture, our core values, our commitment to sustainability, our recognition programs, but most importantly, it is our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble and truthful. Sound like your kind of place? If so, we invite you to explore our many exciting careers! Why Work Here Strong values and positive work culture are showcased in employee stories. To view videos, Click Here To see more about what Central Wisconsin has to offer, click here Recruitment Questions: 715-261-1455 OR 715-261-1456 Have Recruiting Questions? Please contact us at 715-261-1455 OR 715-261-1456