What are the responsibilities and job description for the Customer Service Representative - Cynthiana position at City National Bank of WV?
Equal Opportunity Employer
Customer Service Representative- Cynthiana, KY
Non-exempt/Full-time
SUMMARY DESCRIPTION:
Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. Assists customers with routine service requests. Identifies and acts on referral opportunities for new products by recognizing customer needs.
ESSENTIAL FUNCTIONS:
Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments
Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers’ financial needs
Maintains and balances a working cash supply
Displays a positive and professional attitude at all times
Maintains current knowledge of bank products and services
Works closely with manager and branch team to generate new business
Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
Actively participates in branch campaigns and incentives
Completes all training within predetermined time limits
Adheres to all bank regulatory, audit, and compliance policies and procedures
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
POSITION REQUIREMENTS:
High school diploma or equivalent
1-2 years of retail/customer service experience, with sales experience preferred
Displays professional dress and demeanor
Personal computer proficiency
Cash handling experience preferred
Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5–10 lbs
Work is generally performed indoors in environmentally-controlled conditions
CRITICAL SKILLS/EXPERTISE:
Excellent customer service and sales skills
Excellent oral communication and listening skills
Knowledge of (or ability to learn) the bank’s operating systems, policies and procedures
