Housing Programs Coordinator

The purpose of this classification is to perform various administrative, research, and technical functions associated with the coordination and monitoring of programs and services related to rehabilitation and construction program services. This position serves a role of a program coordinator.

Provides staff support and coordination for programs and services related to community health, human, and socio-economic issues; assists in planning, coordinating, analyzing, and evaluating City programs, plans, policies, needs, and services; responsible for assisting homeowners through each step of the home rehabilitation process, from application processing through completion of the construction project. 

Maintains contact with the homeowner, ensures quality customer services, identifies potential roadblocks, and assists with resolving issues causing delays in the timely completion of their construction project or processing of their application.

Works closely with the Housing Programs Manager to ensure seamless completion of construction projects and to ensure projects are continuous through completion. 

Assists with implementing programs under the department’s federal funding sources; and compiles information required for funding. 

Administers grants, programs, and projects; prepares contracts for rehabilitation activities; reviews report to ensure compliance with agreements and associated local, state, and federal regulations; reviews contractor requests for payment; prepares pay requests; responds to inquiries from contractors regarding invoices, management reports, and technical issues; coordinates various workshops.

Monitors performance and activities of contractors, homeowners, and grant-funded programs to ensure compliance with their agreement with the City and adherence to program requirements:  reviews financial expenditures and requests for funds to ensure funds are spent per the pre-established budget, the funding agreement, and applicable regulations; compiles performance data and tracks activities per contract stipulations, service agreements, and project schedules. Documents the performance of contractors to maintain the program’s integrity and relations with the clients.

Serves as a liaison between the department, homeowner, and contractor: answers questions and provides technical assistance as needed to explain program information, review their submission of program documentation, and resolve problems; assists with reviewing requests for funds; participates in training and orientation workshops.  

Identifies actual or potential discrepancies in program compliance and initiates corrective action: documents issues and notifies program managers, service providers, and homeowners of deficiencies; follows departmental procedure to start the three-intervention stage process or other applicable procedures as appropriate. 

Provides adequate follow-up measures to ensure that homeowners/contractors are adhering to standards and compliance deficiencies are corrected; reviews progress of contractors to ensure compliance with conditions of their new construction or home rehabilitation agreements; tracks eligibility of homeowners; performs research functions as needed; conducts telephone inquiries/surveys for various issues; and documents and compiles data regarding progress.

Organizes, maintains, and files records about programs monitored: compiles and/or monitors various administrative and/or statistical data about departmental operations; performs research as needed; makes applicable calculations; analyzes trends; and prepares or generates reports.

Processes a variety of documentation associated with departmental operations per established procedures and within designated timeframes; receives various forms, reports, correspondence, travel requests, budget transfers, financial statements, proposals, administrative charges budget manuals; prepares or completes various statistical data, computerized reports, HUD Reports, DCA Reports, Monthly Weatherization Reports, Contracts, schedules, etc.; processes, forwards or retains as appropriate; maintains documentation to demonstrate compliance with HUD and other applicable federal and state regulations.

Operates a computer to enter, retrieve, review or modify data in a computer database; verifies the accuracy of entered data; makes corrections; uses knowledge of various software programs to operate a computer effectively and efficiently.

Responds to routine requests for information/assistance from employees, officials, the public, or other individuals; answers the telephone; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary.

Communicates with the manager, employees, city departments, officials, outside agencies, the public, and other individuals to coordinate work activities, review work status, exchange information, resolve problems, or give/receive advice/direction.

Stays abreast of information about federal program requirements and service agreements between the City and assigned sub-recipients or contractors: reads professional literature and attends workshops and training sessions as directed.

High School diploma or GED is required, or two (2) years of related experience and/or training; or the equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.   

PERFORMANCE APTITUDES

Data Utilization:  Requires the ability to evaluate, audit, deduce, and/or assess data and/or information using established criteria. Includes exercise of discretion in determining actual or probable consequences, and in referencing such evaluation to identify and select alternatives.

Human Interaction:  Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.

Equipment, Machinery, Tools, and Materials Utilization:  Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. 

Verbal Aptitude:  Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude:  Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs. May include the ability to perform mathematical operations with fractions; may include ability to compute discount, interest and ratios.

Functional Reasoning:  Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

Situational Reasoning:  Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental or subjective criteria as opposed to that which is clearly measurable or verifiable.

Salary : $35,878