Human Resources Manager

JOB
The Human Resources Manager plans, manages and coordinates all human resources initiatives for the City, but not limited to, recruitment and selection, compensation and benefits administration, organization and employee excellence, performance management, and employee career development and training. This role advises and coach department Directors and Managers on HR policies and programs including employee relations issues; manages daily departmental operations; assists the Director of Human Resources with HR strategic planning and budget development of HR programs; ensures policies, procedures and HR programs are consistently administered, aligned with organizational goals and are in compliance with professional standards, state and federal regulatory requirements and laws; provides supervisory direction to HR staff; reports to and serves in the absence of the Director of Human Resources.

EXAMPLE OF DUTIES
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.EEO & TrainingOversees the implementation and evaluation of the equal employment opportunity (EEO) and affirmative action program plans.Develops and facilitates citywide training, but not limited to, Onboarding, Management/Administrative Training, Sexual Harassment, Assessment Centers/Structured Interviews and Softskills training, etc.Attends HR related training and provides train the trainer training for department; schedules and facilitates webinars for City employees.Manages Citywide Internship Program; serves as liaison to community organizations and educational institutions; develops and manages employee incentive program and training to ensure continuing emphasis for outstanding customer service.Serves as liaison between employees and management on the grievance process in an effort to resolve conflicts, while addressing employee needs and concerns as well as organizational needs and requirements; provides employee and management advisory services and counseling; consults with employees, supervisors and managers to resolve concerns and relay and clarify policy matters.Conducts internal investigations for employee and departmental concerns related to sexual harassment, equal employment opportunity and other personnel related issues; reports findings; makes recommendations for problem resolution to management as appropriate.Develops, implements and maintains Title VI complaint process; investigates all public discrimination complaints and report finding to the Director of Human Resources.Manages, performs, oversees and provides professional direction and assistance for all departmental information system needs and projects; manages electronic filing and documentation (Laserfiche) process; serves as train the trainer within the department for HR software maintenance and upgrades, such as the Enterprise One and Performance Pro, etc.; routinely provides statistical analysis and reports; develops and maintains website for the Office of Human Resources.Establishes developmental policies and work flow processes; sets work sequences and allocates personnel in response to administrative requests and other issues relative to organization and employee development.Compiles and/or monitors various administrative and/or statistical data pertaining to departmental operations; performs research as needed; makes applicable calculations; identifies and analyzes trends; prepares or generates reports; maintains records.Maintains a comprehensive, current knowledge and awareness of applicable laws, regulations, policies and procedures; maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions.Classification, Benefits & WellnessEnsures that City position descriptions are current and accurate according to duties performed and needs of departments; performs desk audits, classifies position according to classification standards and writes position classification justification statements; ensures development and management of approved staffing levels in HRIS.Designs, implements, monitors and analyzes all phases of city's compensation and benefits programs including salaries, wages, new hires, promotions, terminations, sick/vacation pay, holidays, sick leave transfer programs, flexible benefits plan and family/medical leave plan, including group health insurance, dental insurance and life insurance; makes recommendations and assists in negotiations with third party administrators to secure cost-effective benefits; calculates health and life premiums for entry into benefit accounting system.Manages employee contributions to the City Pension Plan and provides information to the Pension Board; attends Pension Board meetings; verifies and approves all vesting and retirement calculations; calculates and provides detailed salary and employee information to pension actuary for annual report.Provides information, assistance and guidance on matters pertaining to compensation/benefit programs, organizational policies and procedures, job vacancies, training and development programs, and other departmental issues.Directs and monitors the administration of all Family Medical Leave, Short Term Disability and Long Term Disability claims and procedures.Provides consultative support services and advisement to senior management, department/division directors and employees on issues related to compensation and benefits; provides valid, reliable information for decision making.Completes and supervises job classifications; makes recommendations relating to compensation and classification of positions; conducts salary analysis; determines FLSA status and pay levels.Directs and monitors the administration and implementation of salary adjustments, merit pay and COLA's; notifies city manager, budget officer and director of projected/potential costs.Assists in the development, implementation, testing and problem resolution of human resources/payroll software program; seeks solutions to software limitations; confers with technical support staff, consultants, and other departments to plan most effective use of software and to resolve problems in interrelated areas; coordinates/monitors testing of software updates; develops or approves technical procedures for new/revised projects.Prepares or completes various forms, reports, correspondence, claims, performance appraisals, schedules, policies, procedures or other documents.Receives various forms, reports, correspondence, change notices, checks, worksheets, contracts, policies, procedures, bulletins, manuals or other documentation; reviews, completes, processes, forwards or retains.Attends and/or conducts meetings; serves on committees as needed; makes speeches or presentations.Recruitment & SelectionMonitors the coordination of recruitment, interviewing, selection and placement of new employees within the City of Albany; supervises and provides input relating to the Human Resource applicant tracking system.Responds to inquiries about vacant positions; provides information, assistance and guidance on matters pertaining to employment openings, procedures, forms, current status and related issues.Supervises/approves advertisements for vacant positions via newspaper, job postings or other media.Receives job applications and resumes; reviews qualifications of applicants; determines eligibility of qualifications; may prepare list of applicants for consideration by department/division managers; interviews job applicants; makes recommendations.Responsible for the administration of applicant skill testing for typing, keyboard or other skills/equipment.Maintains current records of department activities involving job applicants to include new hires, promotions and transfers; compiles data and prepares reports.Communicates with director, employees, city/commission departments, external applicants, outside agencies, the public, and other individuals to coordinate work activities, review status of work, exchange information or resolve problems.Receives and processes tuition reimbursements applications; responds to calls and questions; creates generates and maintains appropriate reports; calculates and requests payment for employees; monitors budget for each employee.Participates in job/career fairs; serves on community committees.Other Job Related TasksAssist Director of Human Resources with HR strategic planning and budget development of HR programs.Provides supervisory direction to staff and provides input to HR Director on staff performance issues and evaluations; conducts routine meetings with staff to define processes and manage concerns; assists in the development and update of Human Resources policies, procedures and processes.Supervises, manages and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining and completing employee performance appraisals.Maintains confidentiality and professional integrity involving departmental issues.Performs other duties as assigned.Supervisory ResponsibilitiesDirectly supervises staff in the Office of Human Resources. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SUPPLEMENTAL INFORMATION
To perform the job successfully, an individual should demonstrate the following competencies: Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.Impact & Influence - Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.Personal Appearance - Dresses appropriately for position; keeps self well groomed.Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.Language SkillsAbility to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.Mathematical SkillsAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer SkillsMS Office Suite, EnterpriseOne, Reports NowPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include physical vision, close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.The City of Albany, Georgia is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Albany, Georgia will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.