IT Computer Aided Dispatch (CAD) Specialist
Job Posting for IT Computer Aided Dispatch (CAD) Specialist at City of Amarillo
Position Information
Requisition Number
S2228P
Position Title
IT Computer Aided Dispatch (CAD) Specialist
Salary
$45,483 - $88,946 annually, DOQ
Division
Information Technology
Department
62031-IT- Public Safety
Location
Public Safety & Organizational Services
Employment Type
Full Time
Hours/Days
Monday through Friday 8:00am to 5:00pm with ability to work extended hours when necessary
FLSA Status
Exempt
Classified/Unclassified
Classified
Grant Funded
No
Job Description
Under limited supervision, this position supports Amarillo’s Emergency Communications Center (AECC) software systems. This includes the day-to-day operation of the Computer Aided Dispatch (CAD) system and requires interfacing with Dispatch staff and police and fire agencies to ensure user satisfaction with system configuration and performance.
ESSENTIAL RESPONSIBILITIES
- Support Call Take and Dispatch operations.
- Develops and maintains computer-aided dispatch workstation and user configuration.
- Trains and provides technical assistance to users and identifies and corrects software and peripheral equipment errors.
- Provides technical assistance and instruction to users concerning computer operations, database information, software, and hardware capabilities to resolve problems and malfunctions.
- Develops workflows and configures CAD applications to match the business process.
- Prepares user or training manuals, narrative or analyzed data, correspondence, or forms, and completes special projects.
- Consults with information technology professionals concerning complex computer malfunctions.
- Maintains computer systems, files, and databases and prepares reports.
- Investigates, analyze, and document all problems affecting the applications and resolve issues or develop acceptable workaround solutions.
- Customizes existing computer-aided dispatch software, performs system changes, and implements new technology.
- Administers computer-aided dispatch system end-user accounts.
- Attends and participates in user group meetings.
- Performs other job-related duties as assigned.
Knowledge, Skills, Abilities
- Experience administering Hexagon’s suite of software products, including CAD.
- Call Take and Dispatch training
- Ability to use computers for word processing, spreadsheets, and data entry.
- Ability to work with a diverse population.
- Ability to work under pressure.
- Ability to work additional hours, if necessary.
- Possess excellent organizational, communication, and diplomacy skills.
- Possess strong analytical and problem-solving skills.
- Ability to operate small office equipment, including copy machines or multi-line telephone systems.
Licenses/Certification
Required Qualifications
Bachelor’s degree in computer science, information systems management, or a related field is preferred.
An equivalent combination of education and experience that provides the applicant with the knowledge, skills, and abilities required to perform the job successfully will be considered.
A minimum of four years of end-user computing, programming, and computer maintenance experience is required.
A valid Texas Driver’s License is required.
An equivalent combination of education and experience that provides the applicant with the knowledge, skills, and abilities required to perform the job successfully will be considered.
A minimum of four years of end-user computing, programming, and computer maintenance experience is required.
A valid Texas Driver’s License is required.
Preferred Qualifications
Physical Demands
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 50 pounds of force occasionally and/or more than 30 pounds of force frequently, and/or above 20 pounds of force constantly to move objects. The employee must also balance, climb, crawl, crouch, walk, stand, kneel, stoop, sit, hear, crouch, feel, finger, grasp, handle, reach, pull, push, speak, see, and talk. Also, it requires making rational decisions and performing repetitive motions.
WORK ENVIRONMENT
The employee works in a dynamic environment that requires being sensitive to change and responsive to evolving goals, priorities, and needs.
WORK ENVIRONMENT
The employee works in a dynamic environment that requires being sensitive to change and responsive to evolving goals, priorities, and needs.
Special Instructions Summary
The City of Amarillo is home to approximately 200,000 people. We service 1,042 mile of streets, 2,018 acres of parks, 63,683 solid waste residential customers, 194,545 transit passengers.
A job at the City of Amarillo is personally rewarding, here you can bring your talent, your ability, your sense of responsibility and your sense of personal pride knowing that you can make a difference.
As an employee of the City of Amarillo you are contributing to the success of your city, and you are helping the community you live in. The parks in Amarillo, the roads your drive on, the emergency personnel who keep you safe all have one thing in common, we serve the citizens of Amarillo.
Working for the City of Amarillo is inherently meaningful because the work we do is related to building and improving our community. Public service is where talented people come to serve together and make a difference and we look forward to showing you how rewarding a career in public service can be.
EEO/ADA
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
Salary.com Estimation for IT Computer Aided Dispatch (CAD) Specialist in Amarillo, TX
$74,726 to $92,073
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Job openings at City of Amarillo
City of Amarillo
Amarillo, TX
Full Time
City of Amarillo
Amarillo, TX
Full Time
City of Amarillo
Amarillo, TX
Full Time
City of Amarillo
Amarillo, TX
Full Time
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