Business Systems Analyst I or II

The City of Bend is actively recruiting for one (1) Business Systems Analyst in the Information Technology department, pending City Council approval of the next biennium budget on June 21, 2023. This opportunity is a limited term duration (up to 3 years), is represented by the City of Bend Employee Association (COBEA), and is a FLSA exempt (overtime ineligible) position.

This position will support multiple Enterprise Resource Planning systems including:

• 
  AssetWorks FleetFocus
• Samsara Telematics
• HelpSystems Automate

This recruitment is seeking level I or level II Business Analysts as defined below. Qualification for level I or II depends on the amount of similar and/or relevant experience the candidate possesses.

To be considered for this position, applicants must have a complete application that includes all of the following items:

• The online application via NeoGov (access also available on City of Bend website under Human Resources/Job Openings)
• Attached formal Cover Letter (required)
• Attached formal Resume (required)
• Attached valid Credentials, Certifications and Licensing (if applicable)

Applicants must provide certification that they are a veteran or disabled veteran to receive veteran's preference. For more information click here.

Applications received by Wednesday, June 7, 2023 (6/7/2023) at 12:00 pm (noon) PDT will receive preference for initial review, but position shall be Open Until Filled.

Position Overview
The Business Systems Analyst I performs a variety of professional and technical activities that assist in administering and supporting City-wide enterprise software solutions and providing analysis regarding the effective use of those solutions in City operations. The position performs a variety of specialized professional duties in support of assigned programs.
The Business Systems Analyst II works directly with stakeholders from all City Departments and City vendors to administer and support City-wide enterprise software solutions and provides recommendations and analysis regarding the effective use of those solutions in City operations. The position advises the City on the future of the software solution(s) and changes in functionality, and performs a variety of specialized and complex professional duties in support of assigned programs.

Distinguishing Characteristics
Distinguished from Applications Analyst Series: The Business Systems Analyst series is distinguished from the Applications Analyst series as the Business Systems Analyst series is responsible for analyzing operational requirements, translating them into system functionality and managing the project to success. In contrast, the Applications Analyst series designs and manages applications and systems integration.
Business Systems Analyst I
Distinguished from Business Systems Analyst II: The Business Systems Analyst I is the first level in the Business Systems Analyst series. The Business Systems Analyst I is distinguished from the Business Systems Analyst II by a lower level of responsibility of assigned tasks, with the latter taking on large and more complex roles and projects. The Business Systems Analyst II also operates with a higher level of autonomy.
Business Systems Analyst II
Distinguished from Business Systems Analyst I: The Business Systems Analyst II is the advanced level in the Business Systems Analyst series. The Business Systems Analyst II is distinguished from the Business Systems Analyst I by the level of responsibility and difficulty of assigned tasks and in that the Business Systems Analyst II operates with a higher degree of autonomy. The classification also has a greater knowledge of functionality in assigned enterprise software solution(s).

Complexity of Work
Complexity:
Business Systems Analyst I: Work is varied within the subject matter area and multifaceted, but there are standardized limited situations requiring judgment. Some problems are not covered by policy or guidelines. Expertise is developed for certain tasks specific to the work area or team.
Business Systems Analyst II: Work focuses on varied situations that require analysis or interpretation and application of technical skills and expertise. Requires understanding interrelated processes.
Degree of Independence:
Business Systems Analyst I: Follows standard practices with minimal supervision, but must be monitored when carrying out most deviations; progress and outcomes are frequently reviewed.
Business Systems Analyst II: Sets priorities and organizes work. existing practices are used as guidelines to determine work methods. works independently and resolves most problems. important, non-routine work is reviewed.
Decision Making Authority:
Business Systems Analyst I: Regular exercise of independent judgment within accepted practices and in accordance with established policies and procedures. Makes recommendations that affect policies, procedures, and practices. Refers decisions involving exceptions to accepted practices to supervisor.
Business Systems Analyst II: Develops objectives and general policies and procedures within general scope of established operational goals and plans for a specific project or functional area of responsibility. Day-to-day work and decisions do not require direction or review by supervisor. Significant and strategic decisions are referred to supervisor.
Budget Authority:
Business Systems Analyst I: Does not have authority over budget decisions.
Business Systems Analyst II: Tracks and monitors expenditures for an organizational level. Has no decision making or spending authority. Some budgetary proficiency required to advise on revenues, expenses, and budgetary status and processes.
Impactful Actions
Business Systems Analyst I:

• Makes or recommends decisions that have a significant impact on general business operations or finances to a significant degree.

Business Systems Analyst II:

• Represents the organization during important negotiations and meetings.
• Makes or recommends decisions that have a significant impact on general business operations or finances to a significant degree.

Type/Frequency of Contact with Others
Business Systems Analyst I: Some contact with others outside own workgroup, such as visitors, vendors and/or other employees. Primary purpose of contact is to provide or obtain explanation, interpretation of information, coordinate activities or elicit opinions; moderate tact and cooperation required.
Business Systems Analyst II: Regular contact with others outside own workgroup, such as vendors and/or other employees. Primary purpose of contact is to explain, clarify, or interpret detailed and somewhat complex or sensitive information. contacts are non-routine and require discretion and thoughtful communication efforts.

Essential Functions Include:
The information provided below encompasses the essential functions and capabilities linked with this position.

Duties and Responsibilities
The individual in this position is expected to engage in the following work-related activities.

• Participates in meetings with key business partners or teams to coordinate information regarding software functionality changes or improvements in order to identify, simplify and support efforts to raise the level of effectiveness and organizational performance of assigned enterprise software solution(s).
• Supports smooth transitions of small to mid-size enterprise software solution(s) projects from development and/or implementation staff to functional department staff as appropriate.
• Provides support to software end users through coordination with software module leads, IT Service Desk, direct resolution and maintenance of relevant documentation and/or procedures.
• Interprets and/or discusses information with others, which involves terminology or concepts not familiar to many people. Regularly provides advice and recommends actions involving complex issues. May resolve problems within established practices.
• Maintains the software reporting environment through coordinated efforts of the Application Analysts, Office of Performance Management designees and the software vendor.
• Assists in the training of end users through coordination with City departments, software module leads and super users.
• Supports and manages complex workflow processes for appropriate systems including troubleshooting and maintenance.
• Supports and manages user roles and permissions in assigned enterprise software solution(s).
• Complies with safety requirements of the position and actively promotes safe work practices.
• In an emergency event or an officially declared State of Emergency, responds as directed to ensure the restoration of essential public services, facilities and infrastructure.
• Other related duties as assigned.

• Collaborates and facilitates meetings with key business partners or teams to coordinate information regarding software functionality changes or improvements in order to identify, simplify and support efforts to raise the level of effectiveness and organizational performance of assigned enterprise software solution(s).
• Supports smooth transitions of enterprise software solution(s) projects from development and/or implementation staff to functional department staff as appropriate.
• Provides support to software end users through coordination with software module leads, IT Service Desk, direct resolution and maintenance of relevant documentation and/or procedures.
• Interprets and/or discusses information with others, which involves terminology or concepts not familiar to many people. Regularly provides advice and recommends actions involving complex issues. May resolve problems within established practices.
• Serves as a liaison between the City and the software vendor and manages the successful resolution of support cases with the vendor.
• Maintains the software reporting environment through coordinated efforts of the Application Analysts, Office of Performance Management designees and the software vendor.
• Assists in the training of end users through coordination with City departments, software module leads and super users.
• Creates and manages complex workflow processes for appropriate systems including troubleshooting and maintenance.
• Creates and manages user roles and permissions in assigned enterprise software solution(s).
• Complies with safety requirements of the position and actively promotes safe work practices.
• In an emergency event or an officially declared State of Emergency, responds as directed to ensure the restoration of essential public services, facilities and infrastructure.
• Other related duties as assigned.

Supervisory Responsibility
These positions are non-management positions and do not encompass supervisory responsibilities.

Skill Profile
The individual in this position is expected to possess and exhibit the following knowledge, skills, and abilities.

• Business Systems Analyst I:
  • Intermediate knowledge of functionality for all modules in assigned software solutions.
• Business Systems Analyst II:
  • Advanced knowledge of functionality for all modules in assigned software solutions.
• Knowledge of internal controls and segregation of duties solution(s).
• Applying defined business processes to assigned software workflow tool.
• Current best use practices in assigned software solution(s).
• Tools and practices of data reporting.
• Principles and methods of delivering end user training.
• Standards and practices of developing relevant documentation and/or procedures.
• Industry trends and solutions that support organization wide business software tools. Maintain working knowledge of software programs such as Microsoft Office including Word, Outlook, Excel and PowerPoint and other interactive computer programs as well as cooperating common office equipment.
• Acquire and communicate software functionality and recommendations to customers.
• Identify customer's use of software and suggest areas of improvement.
• Analyze situations accurately and adopt an effective course of action.
• Organize facts and present recommendations in a clear, concise, and logical manner orally and in writing.
• Establish effective controls and security measures.
• Work within scheduling and timing constraints.
• Establish, develop and maintain cooperative working relationships with individuals, from diverse groups and backgrounds, including members of the public, customers and coworkers.
• Plan time effectively and work without direct supervision and encourage effective team interaction.
• Understand and follow complex written and oral instructions, rules, and procedures

Ability Requirements
The following capabilities are required to perform the essential functions of this position.

• Effectively communicate with others verbally and in writing, including by phone, e-mail, or in person.
• Understand, remember, communicate and apply complex oral and/or written instructions and factual information.
• Remain in a stationary position (sitting or standing) for extended periods of time, occasionally stand, walk, stoop or kneel for extended periods of time.
• Exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, to lift, carry, push, pull or otherwise move objects.
• Maintain sustained concentration on computer screens and use keyboards and a variety of peripherals.
• Work is generally performed in an office setting.

Education, Experience, Certifications and/or Licenses
The following are the minimum qualifications for this position.

• Bachelor’s degree (B.A./B.S.) from four-year college or university or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities as outlined in this job description.
• Experience:
  • Business Systems Analyst I: 2 to 3 years’ experience in a similar position and/or performing similar tasks.
  • Business Systems Analyst II: 4 to 5 years’ experience in a similar position and/or performing similar tasks.
• Level 4 CJIS certification required within first 3 months of employment
• Current and valid Driver's license per City policies outlined in the Employee Handbook.

Diversity & Equal Opportunity Employer Statement

The City of Bend is committed to fostering, cultivating and preserving a culture of diversity and inclusion. At the City of Bend, we don't just accept differences; we value them. We are proud to be an Equal Opportunity Employer and support the Americans with Disabilities Amendments Act (ADAAA) and the Oregon Equal Pay Act.

High Deductible Health Plan (HDHP)
Medical, Vision and Prescription Coverage
Underwritten by PacificSource Health Plans

Full-time employees currently pay 10% of the total monthly premium. Benefit-eligible part-time employee premiums are pro-rated according to their regularly-scheduled hours, either at 50% (employees working 20-29 hours per week) or 75% (employees working 30-39 hours per week) of the full monthly premium.

Employee monthly premium: Employee Employee & Dependents Part-time 1 Employees (30-39 hours per week) $152.33 $380.81
Part-time 2 Employees (20-29 hours per week) $304.66 $761.62Health Reimbursement Account (HRA)
Third Party Administrator - PacificSource Administrators (PSA)

This is an employer-funded account designed to reimburse employees for IRS-qualified medical expenses. Reimbursements are tax-free, and any unused HRA Comp-A fund amounts at the end of the plan year are transferred to the employee’s VEBA account following first full year of employment (see below for VEBA account information). Coinsurance (Med-G) funding remaining at plan year end is forfeited and does not roll to the VEBA.

Employee monthly premium portion: Employee Employee & Dependents Coinsurance (Med – G) $1,250 $1,781

Part-time 1 Employees HRA (Comp – A) $1,500 $3,000
(30-39 hours per week) Coinsurance (Med – G) $937.50 $1,335.75

Part-time 2 Employees HRA (Comp – A) $1,000 $2,000
(20-29 hours per week) Coinsurance (Med – G) $625 $890.50

Employees also have the option to self-fund a Flexible Spending Account (FSA) for unreimbursed medical expenses to offset potential out-of-pocket liability under the medical/dental plans and potentially shelter their HRA Comp-A account to allow for larger rollover to their VEBA account at plan year end.

First Stop Health - Telemedicine: The City of Bend provides First Stop Health (FSH) telemedicine benefits for FREE to all medical-enrolled employees and up to seven (7) of their immediate family members.
Underwritten by MODA
$1,500 calendar year benefit maximum per covered individual includes $1,000 one-time orthodontia benefit.
Full-time employees currently pay 10% of the total composite monthly premium. Part-time benefit-eligible employee premiums are pro-rated according to their regularly scheduled work hours (50% for employees working 20-29 hours per week; 75% for those working 30-39 hours per week).

Employee composite monthly premium: Employee with/without Dependents
Full-time Employees $11.98
Part-time 1 Employees (30-39 hours per week) $29.94
Part-time 2 Employees (20-29 hours per week) $59.88
Administered by HRA VEBA
Individual employee account that receives tax-free rollover amounts from the City-funded HRA Comp-A account remaining at the end of each plan year. The account belongs to the employee and may be invested in mutual funds similar to deferred compensation. The account can grow, tax free, and be used for future medical expenses and can be used either while still employed or after separation/retirement.
Administered by PacificSource Administrators (PSA)
Participation in the City of Bend's Flexible Spending Plan is voluntary and allows employees to pay for IRS-approved health care-related expenses and dependent care through pre-tax payroll deduction.
Underwritten by New York Life

Group Basic Term Life Insurance: Benefit-eligible employees working at least 20 hours per week are eligible for a coverage amount of one times the employees annual salary, to a maximum benefit of $150,000, with a minimum benefit of $50,000. Coverage includes person accidentcoverage for loss of life and/or limb, per scheduled benefit package amounts.

Group Long-term Disability Insurance: Benefit-eligible employees working at least 20 hours per week are eligible for a a benefit of up to 66.67% of employee’s covered earnings to a maximum of $9,000 per month.

Voluntary Life and AD&D: Active, full time employees of the City of Bend regularly working a minimum of 20 hours per week are elgibile for additional voluntary coverage for the employee, spouse/domestic partner and dependent children.
The City of Bend participates in the PERS Retirement System. Employees become PERS members after working six full calendar months in a qualifying position requiring at least 600 hours worked per 12-month period. Contributions on the employee’s behalf begin following completion of the six-month waiting period. The City makes “employer” contribution based on the employee’s Tier I, II or OPSRP member status. The City also makes the “employee” member contribution of 6% of salary. For complete PERS program details, visit the website http://www.oregon.gov/pers
Underwritten by Canopy
This City-provided, confidential service helps employees privately solve problems that may interfere with work, family and life in general. Services are free to employees, their dependents and household members.The City of Bend also offers the following voluntary benefit programs which are elective and funded through payroll deduction:

• AFLAC Supplemental Insurance (various plans are offered)
• MASA ground and air ambulance membership
• 457(b) Deferred Compensation Plans sponsored by Nationwide Retirement Solutions & Mission Square Retirement