Job Posting for Dispatch Supervisor at City of Boerne

Dispatch Supervisor
Hourly $29.71-$37.14
Full-time ( Rotating Schedule)

General Job Description:

Operates and maintains a central point for receiving emergency and non-emergency information via E911 telephone, non-emergency telephone, two-way radio, Mobile Data Terminal, teletype, and by person between the public, law enforcement, emergency services, outside public safety agencies, and numerous other outside agencies.

Duties & Responsibilities:

Answers both emergency and non-emergency telephone equipment to include E911 and TTY/TDD and if necessary, dispatches Law Enforcement, Fire, Emergency Medical Services, Utility personnel, and/or other related functions for the City of Boerne, City of Fair Oaks Ranch, and Kendall County.
Operates and disseminates information to the proper personnel by way of law enforcement telecommunications equipment (TLETS/NLETS, TCIC/NCIC) systems to include wanted, stolen, and/or missing persons or property; Maintains up-to-date files regarding transactions in TLETS/NLETS, TCIC/NCIC and other information processed; Operates and maintains the Civic Ready system.
Responds to both negative and positive comments from the public and first responders on their assigned shift. Directs all inquiries from the public to the proper agency or organization.
May instruct Dispatchers with continuing education training and reviews training Daily Observation Reports for Probationary Dispatchers.
Receive and direct citizen walk-in traffic to the appropriate personnel.
Assist in preparation of monthly activity reports.
Prepares and performs dispatcher evaluations as directed by the Dispatch Sergeant.
Conducts audits and validations to ensure State compliance.
Prepares and maintains Dispatch Schedule, modifying as necessary and monitors leave time.
Notify the Dispatch Sergeant of any major events or issues that occur after hours.
May testify in both criminal and/or civil court.
Serves as essential emergency personnel when required.
May be required to work different shifts as needed.
Regular and prompt attendance is an essential function of the position.
Performs such other related duties as may be assigned.

Education & Training:

High school graduation or equivalent, with at least three years of experience in emergency telecommunications operations; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Knowledge, Skills, & Abilities Required:

Knowledge of: Federal Communications Commission (FCC) rules and procedures for radio transmission, State of Texas law enforcement procedures for Teletype transmitting and receiving; computer software and equipment.

Skill/Ability to: Operate telephones, both administrative and E911, intercoms, radios, Mobile Data Terminal, teletypes, computers, printers, alarm monitors, and other related electronic and/or mechanical equipment; Good short-term memory; Handle more than one situation simultaneously; Make quick and correct decisions affecting the safety of personnel and the general public; Work well under stressful situations; Follow oral and/or written directions; Type 35 wpm; Communicate orally and in writing in a clear and easily understood manner; Maintain appropriate necessary certification; Operate modern office equipment; Develop, train, supervise, and motivate staff, establish and maintain effective working relationship with outside agency related personnel, co-workers and the general public; Ability to follow oral and written instructions in a clear and easily understood manner; the ability to pass a pre-employment test to include but not limited to decision making, data entry, memory recall, prioritization, and map reading.

Safety/Physical Requirements: Moderate. Ability to sit stationary for extended periods of time; bending, stooping, and reaching as needed; and the ability to lift/carry thirty (30) pounds of material. Works in an Indoor environment. Fast paced, high volume.

Certifications& Licenses Required:

Must possess the State of Texas TCOLE Intermediate Telecommunications Operator Certification.

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Dispatch Supervisor

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