Administrative Assistant II - Parking

• Provides administrative support for the parking compliance staff. Provides and administers general coordination between management and front-line team members. Manages parking permits, meter hood requests, and the city hall employee parking garage waitlist. Administers various parking permit programs and sends out communication to permit holders. Manages calls and voicemails concerning parking citations or questions about permits. Reviews and responds to incoming emails. 
• Manages the intake and processing of parking ticket appeals. Assists with processing routine complaints and issues decisions on appeals. Maintains a high level of discretion when answering questions and provides accurate information. Reviews and evaluates parking tickets and relays escalated complaints to the parking supervisor/manager or court system. Enters police-issued citations into the system. Searches and enters vehicle owner information for any recent citations. Updates addresses on return mails. Collects information for high-value or duplicate accounts and sends notices via email or mail. 
• Coordinates with multiple departments and external resources to assist with parking ticket collection efforts. Maintains a high level of discretion when helping identify vehicle owners, administers the towing of vehicles with unpaid tickets and coordinates the collection of unpaid tickets. Compiles and reviews parking revenue reports. Compiles monthly revenue statistics and helps analyze and respond to record requests regarding parking. 
• Assists with administrative coverage for a variety of departmental divisions. Updates monthly financial data and sends a report to the financial team. Coordinates with fleet services on any motor pool vehicle maintenance problems and assists city employees with electronic vehicle reservations. 
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of an Administrative Assistant I and provides team support and training, as needed. 
• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. 

• research techniques
• office administration, management practices, and procedures, including the principles and practices of business communication
• spelling, grammar, and punctuation
• computer usage including related software; record keeping and filing practices
•  parking operations, services, procedures, and policies
• general customer service techniques.
  
  Ability to: 
• multi-task and handle a wide variety of issues
• operate a computer with demonstrated proficiency using contemporary and related database, word processing, and spreadsheet software applications with an aptitude to manage multiple applications at the same time at an appropriate level for efficient job performance
• independently work in a high-stress environment
• read, understand, and follow complex laws, ordinances, regulations, rules, and established policies
• use 10-key by touch
• apply basic math as well as spelling and grammar skills
• receive, comprehend, and follow verbal instructions; communicate effectively in the English language at a level necessary for efficient job performance
• perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
  
  Individuals must be capable of operating vehicles safely and have an acceptable driving record.
  
  Preferred Knowledge, Experience, And Training
  Three years of experience performing general and/or governmental administrative, clerical and customer service duties with significant experience interpreting and applying governmental laws and regulations.
  
  Licensing And Other Requirements
  

           Valid state-issued driver's license.