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Information Technology Technician

City of Casa Grande
Casa Grande, AZ Full Time
POSTED ON 4/9/2024 CLOSED ON 4/22/2024

Job Posting for Information Technology Technician at City of Casa Grande

GENERAL PURPOSE: Under general supervision, provides hardware and software technical support to City of Casa Grande personnel on behalf of the Information Technology (IT) Division.PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
 
  • Provides general technical support to all staff and elected officials. This includes hardware, software, and Voice over Internet Protocol (VoIP) technologies.
  • Researches client-side technologies and recommends viable solutions to the Senior Information Technology (IT) Technician.
  • Assists with client-side software and hardware maintenance.
  • Assists with software license compliance.
  • Performs other duties as assigned or required. 
Education and Experience:
Associate Degree in Computer Science, and two (2) years of applied technical support, including one (1) year of professional experience in either software support, hardware maintenance or telecommunications; OR an equivalent combination of education and experience.

Special Requirements: Valid State of Arizona Driver’s License. This position also supports public safety personnel and systems. Employee will need to maintain Arizona Criminal Justice Information System (ACJIS) Network Terminal Operator: Technical – Level D certification with the Arizona Department of Public Safety (DPS) after hire.
 Necessary Knowledge and Skills:
  • Knowledge of City policies and procedures.
  • Knowledge of software licensing with an emphasis on Microsoft Enterprise Agreements and Microsoft Software Assurance.
  • Knowledge of client-side computer operating systems with an emphasis on Microsoft Windows 10 and Apple iOS.
  • Knowledge of computer hardware with an emphasis on products manufactured by Dell, Panasonic, Hewlett-Packard (HP), Apple and Xerox.
  • Knowledge of Microsoft Active Directory (AD), Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), Simple Mail Transfer Protocol (SMTP) and other network concepts relevant to troubleshooting.
  • Knowledge of Microsoft Office 365 Government Community Cloud (GCC) and Software as a Service (SaaS) cloud architecture.
  • Knowledge of Voice over Internet Protocol (VoIP) and Plain Old Telephone Service (POTS) technologies.
  • Knowledge of NetMotion Mobility XE.
  • Knowledge of Adobe Creative Cloud and Active Network software solutions.
  • Ability to operate in a small team environment.
  • Skill in the use of diagnostic software and hardware to repair computers and peripherals.
  • Skill in customer service and critical thinking.
  • Skill in communicating effectively orally and in writing.
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Salary.com Estimation for Information Technology Technician in Casa Grande, AZ
$62,076 to $77,530
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