Disability and Life Insurance Benefits Specialist

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

This position is responsible for day-to-day operations of short-term and long term disability,  COBRA, flexible spending accounts and life insurance administration.

Major Duties and Responsibilities

Coordinate and interpret the short and long-term disability insurance programs: participant communication, inquiries, enrollment/changes, communication with carriers, billing and claims processing. Responsible for oversight of flexible spending accounts and life insurance administration.  Manage Third-Party COBRA administration and benefits document management to ensure compliance and effective communication.  Perform weekly quality and compliance audits and reviews.  Provide technical support in the delivery of benefits programs, to include medical, prescription drug, dental, vision, flexible spending, life insurance, long and short-term disability and voluntary benefits; including but not limited to detailed plan design or document review, benefit system review and/or update of individual member records. Provide benefits assistance to employees, retirees and vendors, including complex issue resolution.   Perform audits as needed on benefits information in the HRIS and benefits management system to ensure the integrity of the information. Maintains confidentiality of sensitive information; ensures compliance with HIPAA.

Knowledge, Skills & Abilities

Strong knowledge of benefit administration procedures with an ability to be detail-oriented and highly organized.  Analytical mindset with the ability to collect, interpret, and/or analyze data, identify trends, and organize to allow for informed decision making.   Strong interpersonal skills with ability to work with people at all levels of an organization, internal and external.  Working knowledge of summary plan descriptions and plan documents, compliance requirements, and common benefits practices and procedures. High level of skill in handling sensitive and confidential situations and information.  Working knowledge of laws/regulations that apply to employee benefits plans (PPACA, COBRA, ERISA, HIPAA, Section 125, Medicare, Social Security, DOL, etc.).  Ability to interpret regulations, policies and procedures.  Ability to work independently, in a process-oriented way but flexible and adaptable to organizational needs.  Ability to be assertive, negotiate and collaborate. Willingness to cross train and learn other functions as needed.  Demonstrate proficiency with Microsoft Office software applications (Word, Excel, Access, PowerPoint).  Exemplary written and oral communication skills. Ability to navigate, write and run reports in HRIS and benefit administration systems. 

Preferred Qualification

Education:  Bachelor’s degree in Human Resources or related field or equivalent experience. Experience:  At least three (3) years of experience in benefits administration with increasing responsibility in the administration and programs is required. Practical understanding of and experience with disability, life insurance and COBRA plans is preferred.

Minimum Qualifications

High School Graduate or Equivalent and five year(s) of related work experience   OR   2 Year College Degree and three year(s) of related work experience   OR   Bachelor's Level Degree and one year(s) of related work experience   OR   Master's Level Degree

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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